Are you a highly motivated individual with exceptionaltechnical skills? Do you enjoy troubleshooting, problem solving, and helpingothers? You'llwork for a growing, family-owned company that has been providing Canadians withlocally based service for over 100 years.

The successful candidate will be a key member of our NextLevel Support Team providing tier 2 support to our clients and internal teams,as well as subcontractors.

Key Responsibilities:

Provide exceptional customer service to clients and staff ofWilsons Security

Answer incoming inquiries via phone, email, and chat

Remotely troubleshoot an array products and services withclients as well as technicians and subcontractors, answering any questions thatmay arise

Resolve client concerns and make recommendations whereappropriate to ensure optimal system function

Remote software management including code and user updates,schedule management, configuration settings, etc.





Manage work orders assigned to the NLS queue to ensure theyare actioned in a timely manner

Work within client’s 3rdparty ticketing systems forwork order management

Process system activations including GSM

Maintain positive relationships with our clients, team, andsubcontractors

Work professionally under pressure

Other projects as required

Qualifications:

Must have a minimum of 3 years experience in the securityindustry, with in-depth knowledge of cameras, access control, and intrusionsystems

IT Helpdesk experience an asset

Excellent communication skills, both written and verbal

Client-Focused

Ability to work both with a team and independently

Dependable, diligent, and punctual

High degree of accuracy and thoroughness

Robust analytical and decision-making skills```json
{

#J-18808-Ljbffr

📌 In-House Security Tech Support (Nova Scotia)
🏢 Kaizen Lab
📍 Nova Scotia