About Us

We are a reputable Mazda dealership in Ontario committed to delivering exceptional customer service and high-quality vehicle care. We are currently seeking a knowledgeable, customer-focused Parts Counter Person to join our dynamic team.

Position Overview

The Parts Counter Person is responsible for assisting both retail customers and internal service technicians with parts inquiries, orders, and inventory needs. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced dealership workplace.

Key Responsibilities
Assist customers and technicians at the counter, by phone, and by email with parts identification, availability, and pricing
Process parts orders, returns, and warranty claims accurately
Maintain parts inventory, including receiving, stocking, labeling, and organizing
Provide excellent customer service and build positive relationships with clients
Use dealership software to manage parts transactions
Coordinate with the service department to ensure timely delivery of required parts




Maintain a clean, organized parts area and follow all safety procedures

Qualifications
Previous automotive parts counter experience (Mazda or Japanese brands preferred)
Robust knowledge of automotive components and systems
Familiarity with dealership management systems (Serti/Keyloop)
Communication and customer-service skills
Ability to multitask and work efficiently in a busy environment
Valid Ontario driver’s license and clean driving record

What We Offer
Competitive wages
Health and dental perks
Employee discounts on parts and services
Opportunities for training and career advancement
Supportive, team-oriented work environment

Job Types: Full-time, Permanent

Pay: From $40,000.00 per year

Benefits:
Dental care
Employee assistance program
Extended health care
On-site parking
Paid time off
Store discount

Work Location: In person

📌 Automotive Parts Consultant Waterloo
🏢 Forbes Waterloo Mazda
📍 Waterloo