Join Fujitsu as a Digital Workplace Service Delivery Manager, where you'll drive exceptional IT service delivery and enhance customer experiences through cloud and infrastructure solutions.
This role requires a leader with a robust background in IT Managed Services, emphasizing service delivery and operations management for over 12 years. The successful candidate will leverage their ITIL knowledge and robust leadership ability to foster customer relations and oversee global teams effectively. Your focus will be on meeting customer needs and improving service performance.
Key Responsibilities:
Manage the delivery of Infrastructure and Cloud services
Achieve high standards for SLAs and KPIs
Oversee service incidents and escalation processes




Strengthen customer partnerships and service delivery
Drive financial performance, budgeting, and resource optimization
Requirements:
Bachelor’s degree in IT or a related field
12+ years of experience in IT Managed Services
5+ years in Service Delivery or IT Leadership
Proficiency in ITIL and Cloud platforms
Track record of managing client-facing managed services
Become a leader in service delivery at Fujitsu, focusing on operational excellence and customer success.
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📌 Digital Workplace Service Delivery Manager Toronto
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📍 Toronto