Fortinet seeks a Cloud Escalation & Post-Sales Dev-Ops Specialist in Burnaby, driving improvements in customer interactions and virtualization. Use your technical skills to troubleshoot and support cloud deployments effectively.
In this specialist role, you will resolve escalation tickets, build test environments, and reproduce customer issues related to Fortinet products in VM/Cloud settings. You will also identify common issues and develop solutions through cooperative efforts with teams.
Continuous career development in best practices is expected.
Key Responsibilities:
Troubleshoot and resolve support tickets from other teams
Reproduce customer issues in controlled environments
Help document common problems and train teams
Identify configurations that affect system performance
Collaborate with product teams for improvements
Requirements:
Proficient in virtualization technologies such as Citrix Xen
Robust analytical mindset for troubleshooting challenges
Excellent communication skills for interface with stakeholders
Data center experience guided by ITIL principles
Familiarity with firewall concepts and networking
Harness your expertise to make a significant impact on Fortinet's cloud customer engagements and product development.
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