Terra Nova Medical is a family practice organization.

We are currently hiring 1 Medical Office Assistant (MOA) at Terra Nova Medical Centre for our Esquimalt branch. The ideal candidate for this role is a successful team player with experience multitasking in a dynamic, quick- paced work environment, and has open availability. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

- Deliver the highest level of customer service both in person and over the phone.
- Welcome, greet, assist, give direction to clients/patients.
- Schedule and confirm medical appointments, schedule clients for tests and follow-up appointments.
- Receive and make phone calls, send faxes, send emails, create referrals.
- Receive and communicate messages for medical staff and patients.
- Maintain accurate electronic medical records: update addresses, phone numbers, personal information.
- Assist health care providers in measuring height and weight for patients.
- Perform office-related duties, both clerical and administrative, to ensure services are provided efficiently and effectively.
- Demonstrate knowledge of medical terminology.
- Prepare and coordinate client consultations, laboratory, x-ray and other diagnostic tests ordered by health care providers.
- Coordinate submitting referrals to specialist offices and hospitals.
- Assist in assessing the quality of patient/client care.
- Follow organizational guidelines and protocols; participate in implementing organizational protocols.
- Comply with all privacy and confidentiality guidelines, including HIPAA regulations.
- Perform other duties that may be assigned as required.

Qualifications and Skills:

- Completion of Grade 12




- Strong organizational and interpersonal skills.
- Excellent communication skills and a customer service-oriented approach.
- Familiarity with medical terminology and healthcare environment is an asset but not required.
- Proficient in the use of computer programs and medical software.
- Able to multitask and handle pressure during busy periods.
- MOA experience is an asset.
- Familiarity with Juno/Arya EMR is an asset.
- Working knowledge of Microsoft Word and Excel.
- Minimum typing speed of 50 WPM with high accuracy.
- Fluent in spoken and written English

We offer :

- Competitive salary based on experience and job duties.
- An excellent opportunity to be mentored by a dedicated training team—ideal for individuals with no prior experience but a strong willingness to learn.
- The chance to be part of the expansion of an established medical clinic brand into a larger organization.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team, regardless of their level of experience. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

Hours: 40 per week, with a 30-minute unpaid meal break.

Important note: Only shortlisted applicants will be contacted directly by phone during our recruitment process. We do NOT send any messages or request that you download any applications.

Job Types: Full-time, Permanent

Pay: $25.00 per hour

Benefits:

- Dental care
- Extended health care
- Vision care

Application question(s):

- When are you available to start?
- Have you been referred by someone working in Terra Nova Medical Clinics, if yes, please provide the name.

Work Location: In person

📌 Medical Office Assistant - MOA (Canada)
🏢 Terra Nova Medical Clinic
📍 Canada