We've partnered with a well-established consumer goods company to find a dependable Customer Service Representative to cover a maternity leave. You'll join a collaborative team of eight and become a key point of contact for sales reps, customers, and the order desk — keeping day-to-day operations running smoothly. The assignment is expected to run 3–5 months, with a genuine possibility of extension and longer-term opportunities for the right person.
If you take pride in being organized, reliable, and the person others can count on, we'd love to hear from you.
What You'll Do
- Serve as the primary point of contact for Ontario sales representatives and customers
- Manage the Toronto Order Desk inbox, ensuring orders are processed accurately and on time
- Process and apply discounts within sales orders
- Release orders into EWM from SAP
- Cover VCR Order Desk operations and phone lines from 5:00–7:00 PM
- Act as the primary backup for the Shipping Clerk
- Provide backup support for Quebec sales reps, customers,
and order desk operations
- Maintain accurate records and keep customer requests moving without delay
What You Bring
- 1–3 years of customer service experience
- Experience working with an ERP system
- Strong administrative and clerical skills
- Excellent written and verbal English communication
- The ability to multitask, stay composed under pressure, and work well both independently and as part of a team
- Legally entitled to work in Canada for the full duration of the assignment
Nice to Have
- Bilingual in French and English
- SAP experience
- Call centre customer service background
- Consumer Packaged Goods (CPG), logistics, or supply chain experience
- Interest in longer-term opportunities should they arise
Schedule
- Regular hours: 10:00 AM – 7:00 PM, on-site, five days a week
- Occasional earlier coverage (6:30 AM – 3:30 PM) for vacations, illness, or operational needs
Why You'll Like It
- A close-knit team of eight that genuinely works together
- Real ownership and variety — no two days look the same
- Competitive pay, with a premium for bilingual candidates
- A foot in the door with a respected company, and the potential for more
How to Apply
Interested — or know someone who'd be a great fit? Apply today and let's connect.