Job Summary

We are seeking a dynamic and proactive Customer Service and Operations Coordinator to join our team! In this vital role, you will be the driving force behind seamless customer interactions and efficient operational workflows. Your energetic approach will ensure orders are fulfilled accurately, shipments are managed smoothly, and customer inquiries are handled with enthusiasm and professionalism. This position offers an exciting opportunity to contribute to a fast-paced supply chain environment, utilizing your skills in logistics, data analysis, and process improvement to enhance overall service quality. If you thrive in a lively setting where your organizational talents and problem-solving abilities can shine, this is the perfect role for you!

Duties

- Process and manage customer orders from receipt through shipment, ensuring accuracy and timely fulfillment.
- Coordinate all shipping and receiving activities, including preparing shipping documents and verifying incoming deliveries.
- Maintain accurate inventory records and perform regular inventory counts and reconciliations.
- Monitor inventory levels and communicate replenishment requirements to management.
- Receive, inspect, and organize incoming products and materials.
- Prepare and package outgoing shipments in accordance with company and carrier requirements.
- Schedule shipments and coordinate with freight carriers, couriers, and suppliers.
- Investigate and resolve shipping discrepancies, damaged goods, and order-related issues.
- Serve as the primary point of contact for incoming customer and vendor phone calls.
- Respond to customer inquiries regarding orders, product availability, shipping status, and delivery schedules.
- Enter and maintain order, inventory, and customer information within company systems.




- Generate reports related to inventory levels, order status, and shipping activity.
- Ensure warehouse and storage areas remain organized, safe, and efficient.
- Collaborate with sales, purchasing, and management teams to support daily operational requirements.
- Maintain accurate records of inventory transactions, shipments, and receipts.
- Identify process improvements to enhance operational efficiency and customer satisfaction.
- Assist with general administrative and office support duties as required

Skills

- Solid organizational and time-management skills with the ability to prioritize multiple tasks.
- Working knowledge of industrial electrical products such as relays, contactors, circuit breakers, power supplies, sensors, terminal blocks, and motor control components; experience with leading manufacturers is considered an asset.
- Experience with order processing, order entry, and fulfillment procedures.
- Knowledge of shipping, receiving, and logistics operations.
- Inventory management and inventory control experience.
- Excellent customer service and professional telephone communication skills.
- Strong verbal and written communication abilities.
- High attention to detail and accuracy in data entry and record keeping.
- Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and Word.
- Experience using ERP, inventory management, or order management software.




- Ability to resolve customer, shipping, and inventory issues effectively.
- Strong problem-solving and critical-thinking skills.
- Ability to work independently with minimal supervision.
- Ability to coordinate effectively with customers, vendors, carriers, and internal teams.
- Basic understanding of warehouse operations and inventory best practices.
- Ability to maintain accurate records and prepare operational reports.
- Strong multitasking abilities in a fast-paced environment.
- Dependable, reliable, and accountable with a strong work ethic.
- Ability to lift and move packages and materials as required.
- Commitment to workplace safety and maintaining an organized work environment.
- Continuous improvement mindset with a focus on operational efficiency.

Join Our Team!
We are looking for a highly organized, customer-focused professional who thrives in a dynamic, hands-on environment. As a key member of our team, you will play an essential role in managing daily operations, from order processing and inventory management to shipping, receiving, and customer support. This position offers the opportunity to make a direct impact on our success while working with a supportive team that values initiative, collaboration, and continuous improvement. If you enjoy problem-solving, take pride in keeping operations running smoothly, and are looking for a stable role with opportunities to grow and develop your career, we'd love to hear from you. Join us and become an important part of a company where your contributions are recognized and valued every day.

Pay: $25.00-$31.00 per hour

Benefits:

- Casual dress
- Disability insurance
- Extended health care
- On-site parking

Work Location: In person

📌 Customer Service and Operations Coordinator (Canada)
🏢 Drive Centre
📍 Canada