Ranked a Best Employer in Canada for 24 years, Bennett Jones is one of Canada’s premier business law firms and home to 500 lawyers and business advisors. With deep experience in complex transactions and litigation matters, and offices in Calgary, Edmonton, Montréal, Ottawa, Toronto, Vancouver and Current York, the firm is well equipped to advise businesses and investors with Canadian ventures and connect Canadian businesses and investors with opportunities around the world. Serving clients since 1922, we are proud to be the firm that businesses trust with their most complex legal matters. We are currently recruiting for the following role in our Toronto office: Service Desk Technician Essential Functions: Deliver exceptional, proactive, and knowledgeable technical support to Bennett Jones lawyers and staff, ensuring prompt and effective resolution of issues and requests while consistently upholding the highest standards of service delivery Level I and II support core applications used at the Firm Mobile device management includes Outlook, MFA, and BYOD setups Log incoming requests into the ticket tracking system and ensure they remain up to date Assist with user account creation and maintenance of group memberships for the firm Assist the Technology Learning Specialists with new‑hire onboarding Document security management Provide efficient escalation of issues to the appropriate department within IT if the call is not within the scope of our expertise Update Service Desk Manager of any outstanding or trending issues Assist with any software/hardware rollouts to the firm Assist with moves within the office as they relate to desktop, printer or telephone relocations Assist with the setup and support of Audio / Visual equipment where needed. (Projectors, Conference Phones and Video Conferencing Systems)



Ensure desktop computers image correctly and interconnect seamlessly with all systems Work with Desktop Architects to ensure that desktop / laptops drivers are tested and updated accordingly After Hours Support rotation Other duties as assigned Qualifications: At least 2 years of Technical Support experience College Diploma or University Degree in information technology or related work experience Knowledge of desktop productivity software, including PDF tools, document management systems; advanced knowledge of Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) an asset Exceptional communication and inter‑personal skills Ability to quickly learn new applications and technologies Advanced Desktop troubleshooting skills within the Microsoft Windows Environment Knowledge of Microsoft Active Directory Knowledge of Network, Desktop Technologies, and Computer Imaging Proficient with common software features, configuration, and installation Focus on providing excellence in client service within and outside of the department Ability to work in a fast‑paced environment and respond to changing priorities Organized, detail‑oriented, self‑motivated, and able to work independently Flexible, open‑minded, and collaborative when working with colleagues and Firm personnel; positive attitudePrevious experience in a legal environment would be considered an asset Compensation: $60,000 – $91,000 per annum Vacancy: This position is for a new role Apply To: Human ResourcesBennett Jones Services Limited Partnership3400 One First Canadian PlaceP.O. Box 130Toronto, ON M5X 1A4E-mail: All offers of employment are conditional upon the satisfactory verification of a Canadian criminal record check. Determination of the factors that constitute satisfactory verification is within the sole discretion of Bennett Jones. This position will remain open until a suitable candidate is found. Bennett Jones is committed to providing accommodations throughout the recruitment process in accordance with the Accessibility for Ontarians with Disability Act, 2005. If you require accommodations, please notify us and we will work with you to meet your needs. We are proud to be an equal opportunity employer. #LI-Hybrid #J-18808-Ljbffr

📌 Service Desk Technician - C$60,000 - C$91,000 A Year (Toronto)
🏢 Bennett Jones
📍 Toronto