Job description:

Housekeeping Room Attendant

This is a full time position requiring full availability across all days of the week, including holidays.

Scope:

Cleans hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction.

Primary Responsibilities:

The duties of this position include, but are not limited to:

- Cleans and services assigned guest rooms in a timely and organized manner in accordance with set standards and procedures.
- Notifies Executive Housekeeper when service is complete, so rooms may be inspected and ready for sale.
- Reports any rooms unable to be serviced within appropriate time standards to the Executive Housekeeper.
- Reports needed repairs or any unsafe conditions to the Executive Housekeeper.
- Responds to requests from guests, supervisors or management in a timely and efficient manner.
- Maintains linen cart and supplies in a neat and organized way in compliance to standards.
- Maintains security of equipment, keys and supplies which are issued each day.
- Reports lost and found articles to the Executive Housekeeper.
- Follows procedures for team cleaning and self-inspecting program.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and uniform dress code.
- Follows company policies and procedures.
- Inspect and maintain all guest rooms and common areas.
- Greet guests in a professional and polite manner.
- Identify and report all maintenance concerns.
- Train new housekeepers.
- Identify and report all maintenance concerns.
- Communicate with all departments to ensure fluidity of daily operations.




- Assist in maintaining housekeeping needs and equipment.
- Assist other hotel departments as required.

Note: Other duties as assigned by Executive Housekeeper or Management.

Relationships:

Internal : All hotel staff: For effective communication

External : Hotel guests: To provide professional quality service

Qualifications:

Education/Experience : Basic reading, writing and math skills, is preferred. Prior Cleaning experience preferred.

Skills : Organizational skills, attention to detail, team work, problem solving

Working conditions:

- Will be required to work weekends and holidays
- Will be required to work in fast paced, stressful environment
- Will be required to work with common household chemicals
- May be asked to work overtime

Since cleaning is the major responsibility of this position, Room Attendants spend a significant portion of their workday involved in the following: unlocking, opening, pushing, pulling, lifting, bending, walking and stretching.

This is a physically demanding position. Applicants must have the ability to move, lift, carry push and pull objects up to 25lbs. They must be able to work independently as well as in a team setting, ensure adherence to detail and standards, and they must have good communication and time management skills.

Organizational Structure:

- Reports to: Executive Housekeeper, Assistant Executive Housekeeping, or Housekeeping Supervisor

Job Types: Full-time, Part-time

Benefits:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Language:

- English (preferred)

Work Location: In person

Pay: $17.60 per hour

Experience:

- Housekeeping: 1 year (preferred)

Work Location: In person

📌 Housekeeping Room Attendant (Canada)
🏢 TownePlace Suites by Marriott London
📍 Canada