About UsSuger is a revenue platform that helps our customers grow on the fastest-growing B2B sales channel: the cloud marketplaces of AWS, Azure, GCP, and Alibaba. Launched in 2022, we take the tech debt out of marketplace sales by providing an API-first approach to quote-to-cash and billing processes. We're working with over 200 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.This role blends deep technical understanding with customer-facing communication. You'll work directly with engineering teams at startups and large enterprises to design integrations, troubleshoot issues, and guide customers from discovery through implementation and long-term success. You'll collaborate closely with Sales, Customer Success, Product, and Engineering, ensuring customers understand how to use Suger's APIs, workflows, and marketplace capabilities to drive revenue. This is a hybrid position, requiring 4 days in the office. We are a Series A startup, funded by top-tier investors, including Threshold VC, Craft Ventures, Intel Capital, and Y Combinator.What You'll DoWork directly with customers to understand technical requirements and map workflows to Suger's APIs and integrationsLead technical discovery, demos, walkthroughs, and proof-of-concept supportGuide customers through onboarding, implementation, and go-liveTroubleshoot API issues, investigate logs, validate configurations,



and support escalationsCollaborate with Engineering to reproduce issues and ensure clear technical handoffsPartner with Product and Customer Success to surface customer needs and influence the roadmapCreate and maintain technical documentation, playbooks, and sample codeTranslate complex technical concepts for both technical and non-technical audiencesSupport Sales with technical alignment throughout the deal cycleWhat You Need4+ years in a Software Engineer focusing in solutions, Solutions Engineer, Solution Architect, or similar technical customer-facing roleAbility to read and write code (JavaScript, Python, Go (plus), or similar)Experience debugging backend systems or cloud-based applicationsClear communication skills with the ability to simplify technical conceptsComfort working directly with enterprise engineering teams and business stakeholdersExperience supporting both pre-sales and post-sales activitiesBonus: exposure to cloud marketplaces, SaaS billing, metering, or revenue platformsWhy Join UsSalary: $100,000 - $140,000 CAD/yearWork alongside a top-notch team with experience at companies like Google, Meta, Salesforce, Pave, Motive, and SquareOwn a major pillar of our go-to-market strategy from day one with the autonomy to build what you think is rightCompetitive compensation and equity planFull healthcare advantages – extended health care, dental, vision, and life insuranceFast-moving, flat org structure with real product-market fit and big ambitionsSeniority levelNot ApplicableEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesTechnology, Information and Internet#J-18808-Ljbffr

📌 Software Engineer In Solutions - C$100,000 - C$140,000 A Year (Vancouver)
🏢 Suger
📍 Vancouver