Job Title: Team Lead

Department: Housekeeping

Location: Holiday Inn & Staybridge Suites, St. Catharines

Reports to: Housekeeping Manager

Employment Type: Part-time, Contract

Schedule: Versatile – Days, Evenings, Weekends, Holidays

Purpose:

Support the Executive Housekeeper by overseeing the day-to-day operations of the housekeeping team. You'll assign rooms, plan and assign work assignments, give training for newly recruited employees, audit and inspect housekeeping personal work assignments and requisition supplies. As well as taking note that room cleaning time allotments are being met and stay within the budget for the department.

Duties and Responsibilities:

- Follow all responsibilities of a Room Attendant.
- Supervise all housekeeping employees, evaluating work done and reporting to the Executive Housekeeper.
- Coordinating the preventative maintenance schedule of rooms and public areas with Maintenance department, issuing repair requests to Maintenance Manager.
- Immediately attending to guest requests, performing the duties in cleaning and servicing guest rooms and baths, when required.
- Respond promptly to guests requests or issues with professionalism.
- Foster a service environment focused on the guest, with a passion for high standards in cleanliness.
- Maintaining safe working conditions by following and promoting safety rules and procedures and notifying management of problems where necessary.
Perform all duties and responsibilities in a timely manner in accordance with HON policies.

This job requires the ability to perform the following:





- Carrying or lifting items weighing up to 45 pounds / 20 kilograms and ability to push/pull medium to large weights/objects
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Able to work alone as well as being a team member

Other

- Communication skills used frequently when interacting with guests and employees
- Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
- Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Types: 6-month contract with possibility of renewal and/or transition to permanent position.

Benefits:

- On-site parking

Flexible Language Requirement:

- French not required.

Schedule:

- 8-hour shift
- Day shift
- Afternoon shift
- Monday to Friday
- Weekend availability
- 25-40 hours, weekly

Ability to commute/relocate:

- St. Catharines, ON L2R 5L3: reliably commute or plan to relocate before starting work (required)

Experience:

- Must have large-volume, hotel housekeeping experience
- Prior supervisory experience required

Work Location: In person

Accessibility Accommodation Notice:

Heart of Niagara Hotels is committed to fostering an inclusive and accessible work environment. We are an equal opportunity employer and welcome applications from all qualified individuals. Accommodation is available upon request throughout the recruitment, selection, and employment process for applicants with disabilities. If you require accommodation, please contact Human Resources to make appropriate arrangements.

📌 Housekeeping Team Lead (Canada)
🏢 Holiday Inn & Staybridge Suites
📍 Canada