Are you passionate about your customers achieving technical success, user success, and business success? Do you want to work for a best-in-class, 100% remote organization with the brightest talent from around the world? At Sparkrock, we help social benefit organizations, including nonprofits, school boards, and government agencies, reach their full potential through technology. Every day, over 150,000 people use our ERP and product platforms to work more efficiently, freeing up time and resources to focus on the valuable they want to achieve. We are seeking a dedicated Customer Success Manager to empower social and educational organizations with efficient solutions for their complex reporting needs and foster thriving work environments through an easy-to-use system. Exclusively serving non-profits, human services organizations, and educational institutions, you will partner with multiple customers to build long-term relationships, develop success plans, and drive results amid a fast-paced, remote environment that demands continuous learning and innovative problem-solving. If you are highly motivated and love building productive, strong relationships with customers, this is the place for you Responsibilties *Build productive and strong relationships with multiple customers and develop connections with stakeholders to understand their unique operational challenges and map these to the value of Sparkrock products.



*Engage with customers to understand the current state of system use and pain points, status, and goals around technical, user, and business success. *Create customer-centered success plans and execute Business Reviews. *Collaborate with various internal teams (product, marketing, services) and share customer-centric feedback. *Provide strategic advice to customers based on a thorough understanding of the current Sparkrock products and future roadmap-based improvements, expansions, and add-on solutions. Requirements *BA/BS required *2+ years of experience working in Customer Success as a CSM or similar * 2-5 years of experience working in a Non-Profit or Educational organization in an ERP-related role, or 2+ years in a SaaS company *Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization. *Strong ability to proactively work with customers to leverage our solutions to match their needs. *Proven ability to prioritize and complete tasks quickly in a fast-paced environment *Ability to meet ambitious individual goals to support the company's growth. *Superior listening and relationship-building skills. *Strong organizational and planning skills. *Extensive experience with ERP and/or CRM software and MS Office. *Ability to cover North American time zones based on client need (i.E. EST to PST). Nice to have *Accounting Designation *CRM experience to manage accounts and opportunities *Experience as a Customer Success Key

📌 Customer Success Manager (Ote 69,000/Year Usd), Sparkrock - $69,000 A Year - Remote (Toronto)
🏢 Sparkrock
📍 Toronto