About Compugen
Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture
We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities

Provide support to users either via phone, email, or chat

Perform initial problem analysis and triage problem to other appropriate staff when appropriate

Record, track and document the request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution

Apply diagnostic utilities to aid in troubleshooting

Create knowledgebase articles to support efficient issue resolution

Perform post-resolution follow-ups to help requests.

Follow instructions and pre-established guidelines to perform the functions of the job;

Collect, organize and document all problems and solutions in the Service Desk Tracking System;

Assist technicians with installation,



configuration and set up of computer systems as per established procedures when required;

Supporting and resolving common applications including the Office Suite, O365, browsers, and Windows

Executive communication and white glove service

Skills & Qualifications

Possess a degree, diploma or certificate in Computer Science, or related discipline or equivalent work experience

Minimum 3 years of experience in a customer service or technical support role (troubleshooting, configuring, installing, tracking issues and resolving issues).

The successful candidate will need to complete OPP Clearance upon starting with the organization

ITIL certification is considered an asset

Microsoft Technical Certification / A+ is considered an asset

Understanding of Windows 10 / 11 environment

Strong (fluent) written and spoken communication skills in English

Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.

Good understanding of the organization's goals and objectives

Attention to detail

Ability to conduct research into a wide range of computing issues as required.

Ability to absorb and retain information quickly

Ability to present ideas in a user-friendly language.

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment





Experience working in a team-oriented, collaborative environment.

Strong Troubleshooting Skills

Strong knowledge of Active Directory and O365, Azure AD

ITSM adherence, process adherence

A sense of urgency to complete tasks and assignments

Experience supporting Office Suite of products including O365

Experience supporting users with remote support tools such as Logmein Rescue

Working Conditions

Professional and collaborative office environment

Business casual dress code

Onsite collaboration with cross-functional team members

Standard working hours: Monday to Friday, between 8:00 AM and 5:00 PM (Onsite 5 Days in Office)

What Compugen Offers You

Exciting, fast-paced challenging work environment

A culture where authenticity and diversity are valued

Professional development

Participation in Women in Technology Network

Opportunities to give back to our local communities

Team-oriented supportive team members

Remote work/hybrid work options

Work/life flexibility

Equity Statement
At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table and we are taking deliberate action to make this a reality.

#J-18808-Ljbffr

📌 Service Desk Analyst- Onsite (Ontario)
🏢 Socket.dev
📍 Ontario