About The Company
National Bank is a leading financial institution committed to delivering innovative banking solutions and fostering a culture of excellence. With a strong focus on customer satisfaction, technological advancement, and community involvement, the bank has established itself as a trusted partner for individuals and businesses alike. Our organization values diversity, inclusion, and continuous development, creating an environment where employees can thrive and contribute meaningfully to our mission of making a positive impact on people's lives.

About The Role
The position of Chief Business Analyst within the CTO Performance & Evolution team offers a unique opportunity to play a strategic role in shaping the organization’s technological and operational landscape. As a key member of this team, you will be responsible for analyzing, structuring, and enhancing cross-functional reporting processes, ensuring alignment across operational, tactical, and executive levels. Your expertise will support decision-making by defining and evolving reporting frameworks, managing governance processes, and facilitating effective communication between stakeholders. This role requires a high level of synthesis, executive writing skills, and the ability to coordinate complex initiatives within a transforming organization. You will work closely with senior management and cross-disciplinary teams to ensure the delivery of high-quality content and streamlined processes that support the bank’s strategic objectives.

Qualifications





Completed bachelor’s or master’s degree in a relevant field related to finance, business administration, information technology, or a similar discipline

7 to 10 years of relevant experience in business process improvement, analysis, and reporting

Proven experience in project management and cross-functional collaboration

Strong research, market intelligence, synthesis, and executive writing skills

Mastery of Atlassian tools such as JIRA and Confluence

Ability to communicate technical or specialized information effectively at an executive level

Experience working in cross-functional teams, managing multiple priorities, and navigating ambiguous or complex situations

Knowledge of banking operations and information security industry is an asset

Responsibilities

Analyze and structure cross-functional reporting needs, ensuring consistency and coherence across operational, tactical, and strategic levels

Define, develop, and continuously improve reporting frameworks, including key indicators, narratives, and reporting frequencies

Document and evolve the CTO’s governance processes, including committees, roles, and decision-making mechanisms





Support the preparation and presentation of structured content for accountability bodies and governance committees

Facilitate communication and collaboration among stakeholders to ensure high-quality content delivery and smooth processes

Coordinate with various teams to align reporting and governance practices with organizational goals

Monitor and evaluate the effectiveness of reporting frameworks and governance processes, recommending improvements as needed

Assist in the development and implementation of strategic initiatives to enhance operational efficiency

Benefits

Competitive salary package

Health and wellness program with multiple options

Flexible group insurance plans

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance programs

Access to preferential banking services

Participation in community initiatives and corporate social responsibility programs

Telemedicine services for remote healthcare support

Virtual sleep clinic to promote overall well-being

Equal Prospect
National Bank is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates regardless of race, gender, age, disability, sexual orientation, or background. We strive to provide accessible recruitment processes and work environments, and accommodations are available upon request. Our goal is to ensure that everyone has the opportunity to succeed and contribute to our organization’s growth and success.

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