Senior Genesys Test Lead (Halifax Regional Municipality)

Senior Genesys Test Lead (Halifax Regional Municipality)

03 Aug
|
Trident Staff
|
Halifax Regional Municipality

03 Aug

Trident Staff

Halifax Regional Municipality

Senior Genesys Test Lead

Contract: 1 year + extension

We're looking for an experienced Genesys Test Lead to lead QA activities for a large-scale enterprise contact center transformation.

Requirements:

- 10+ years of QA/Test Management experience
- 5+ years testing Genesys Cloud CX and/or Genesys Engage
- Experience leading test strategy, planning, execution, and defect management
- Solid knowledge of IVR, routing, voice, chat, email, WEM, and omnichannel testing
- Experience with API, integration, automation, and performance testing
- Hands-on with Azure DevOps, Jira, Selenium/Cypress/Tosca, Postman, JMeter, etc.
- Agile/Scrum delivery experience
- Excellent stakeholder management and leadership skills

Nice to Have:

- Genesys Cloud migration experience
- AI/chatbot testing
- AWS/Azure exposure
- Genesys or ISTQB certifications

📌 Senior Genesys Test Lead (Halifax Regional Municipality)
🏢 Trident Staff
📍 Halifax Regional Municipality

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