As a Senior Software Engineering Manager for Managed Gateways SREs, you will lead the charge in defining the reliability, scalability, and operational excellence of Kong’s critical managed services
Your team’s unwavering commitment to 99.99%+ uptime and seamless performance directly empowers developers globally, fueling the Agentic Era by providing the robust infrastructure that underpins modern API-driven applications
You’ll build this team in Toronto from the ground up, and in the early stages, you’ll stay hands-on - directly in the work, not just directing it from a distance
Build Kong’s Managed Gateways SRE team in Toronto from the ground up - hiring, setting the bar, and staying hands-on in enterprise implementations as the team ramps
Act as a direct contributor to critical implementations and reliability work in the early stages, with outcomes that materially move the needle on Managed Gateways’ growth and business performance
Lead, mentor, and grow a high-performing team of Site Reliability Engineers dedicated to Kong’s Managed Gateway offerings, in direct support of our critical enterprise customer base across the Americas and Europe
Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers
Own the end-to-end operational lifecycle, from proactive monitoring and alerting to incident response and blameless post-mortems, ensuring continuous service improvement
Drive developer delight and operational efficiency through automation, self-service tooling,



and streamlined workflows for deploying and managing API gateways, while proactively preventing technical debt and reducing operational toil
Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices that keep Managed Gateways performant and resilient as it scales
Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features
Ownership: You take full responsibility for the reliability and performance of systems, driving initiatives from conception to completion
Urgency: You thrive in dynamic environments, prioritizing critical issues and delivering impactful solutions with speed and precision
Collaboration: You build strong relationships, foster open communication, and work effectively across global teams to achieve shared goals
Benefits Flexible time off: Take time to take care of yourself and the things that matter most
Stock options: We want you to share in our success. That’s why stock options are offered to most Kongers
U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice




Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
Home office stipend: Build a home office environment tailored to support your productivity
Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
Robust understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar
Familiarity with API gateway technologies, service mesh, or network proxies is a significant plus
Proven experience leading and managing Site Reliability Engineering or DevOps teams in a fast-paced, high-growth environment
Deep expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP)
Proficiency in Golang or similar modern programming languages for infrastructure automation and service development
Demonstrated ability to manage critical incidents, perform root cause analysis, and implement effective preventative measures
Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments
Experience with open-source contributions or active participation in SRE/cloud-native communities
Certifications in cloud platforms (e.g., AWS Certified DevOps Engineer) or Kubernetes (e.g., CKA, CKAD)
Background in companies focused on developer tools, infrastructure software, or API management

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📌 Senior Software Engineering Manager (Managed Gateways SREs) (Ontario)
🏢 Kong
📍 Ontario