Job Posting – Business Administration & Experience Manager
Level Ground was founded in 1997 with a focus on fair trade and a passion for specialty coffee. We believe great, fair trade, organic coffee should be accessible to everyone. We started roasting coffee after-hours with a borrowed roaster in batches of 4lb coffee in Victoria, BC. Our first farmer partnership was with a co-op in Colombia and since then, we have worked with over 5,000 farmers across seven countries. We source high quality beans from organic and fair trade small-scale farmers. At Level Ground, we love the planet every day. Our patented roasting tech radically reduces emissions and we use 13 streams of recycling and composting, keeping us landfill free for over 20 years!

Job Overview
Level Ground’s business development team supports a co-operative, communicative, forward-thinking workplace where hard work, care and continuous improvement are valued.

The Business Administration & Experience Manager supports Level Ground’s recurring financial, administrative, employee and business-system processes while acting as a leader and champion for the experience of customers and staff engaging with the company. This role improves how people interact with Level Ground and serves as a connector across departments to create a consistent, thoughtful and values-driven experience for customers, employees and external partners.

What you will be doing
Customer & Sales Administration
Produce customer statements and maintain pricing schedules and customer information
Review credit holds and support timely resolution of customer account questions
Maintain recurring sales/broker reporting and calculate commissions




Support onboarding of new customers while improving the experience for customers and sales partners

Accounting & Banking Administration
Coordinate accounts payable, corporate credit cards and routine banking administration
Reconcile designated accounts and pending payments and coordinate grant payment tracking
Support payroll, RRSP and compliance administration, following procedures set by CFO

Employee Administration & Experience
Coordinate employee onboarding, departures, benefits, records and system access
Ensure employees receive clear information and timely support
Improve onboarding and the administrative experience for staff

Corporate & Organizational Administration
Maintain corporate records, procedures, calendars and documentation
Track recurring administrative and compliance deadlines
Coordinate with banks, benefits providers and external partners, and support company-wide administrative systems
Identify gaps between departments and move issues toward resolution

Team Leadership
Lead three direct reports
Set clear priorities and monitor performance
Foster a collaborative, service-focused team environment
Perform other organizational duties as assigned

What you will need
3+ years of experience in business administration,



bookkeeping/accounting administration, office/operations management or a related role
Experience supervising, coaching or leading others
Strong organizational skills and attention to detail, with the ability to manage recurring deadlines across multiple processes
Comfort with accounting/ERP and business systems
Strong communication skills across phone, email and in-person interactions
Service-oriented, problem-solving mindset and sound judgment around confidential information
Familiarity with payroll, benefits or grant administration is an asset
Experience documenting and improving processes or standard operating procedures is an asset
Understanding and experience in a food service, coffee, CPG, hospitality or manufacturing environment

What we offer
$76,000-84,000/year starting salary
Comprehensive health and dental benefits plan
Group RRSP plan
Green transportation subsidy
Product discounts

Work Conditions
Full-time, permanent opportunity - 37.5 hours per week
In-Office Position – Office located in Central Saanich

If you don't see yourself fully reflected in every job requirement list on the posting above, we still encourage you to reach out, apply and tell us more about yourself in your application. We are committed to creating a more equitable, inclusive and diverse company. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you do need any form of accommodation, please reach out to [email protected]

We look forward to hearing from you!

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📌 Business Administration & Experience Manager (British Columbia)
🏢 Engaged HR
📍 British Columbia