Full-Time | Part-Time | Rotational Shifts Available

We are seeking an experienced Security Guard Supervisor who understands that exceptional security starts with exceptional customer service. This is not an entry-level security position. We are looking for a mature, professional individual with extensive security experience and a proven ability to build positive relationships with tenants, visitors, contractors, and property management teams.

Our Security Guard Supervisors serve as the face of our organization and are often the first point of contact for building occupants and guests. The successful candidate will possess strong communication skills, sound judgment, emotional intelligence, and the ability to de‑escalate situations professionally while maintaining a safe and secure environment.

What Sets This Position Apart
This role combines traditional security responsibilities with a high level of concierge‑style customer service. We are looking for someone who is equally comfortable conducting security patrols, responding to incidents, and providing outstanding service to tenants and visitors. The ideal candidate is confident, approachable, professional, and capable of representing our organization at the highest standard.

Key Responsibilities
Security Operations

Conduct interior and exterior patrols of commercial office buildings and construction sites

Monitor CCTV, access control systems, and building security systems

Investigate and respond to security incidents, alarms, disturbances, and unauthorized access

Maintain the security and integrity of assigned properties





Prepare detailed incident reports and daily activity reports

Concierge & Customer Service

Serve as the primary point of contact for tenants, visitors, contractors, and building guests

Provide professional assistance, information, and direction

Build positive relationships with building occupants and clients

Resolve concerns calmly, professionally, and efficiently

Demonstrate exceptional communication and conflict‑resolution skills

Leadership & Professionalism

Lead by example and maintain high standards of conduct

Exercise sound judgment and decision‑making in dynamic situations

Support security operations across multiple properties

Promote a positive, service‑oriented culture while maintaining security requirements

Required Qualifications
Security Experience

Valid Alberta Security Services Worker License

Minimum 3-5 years of professional security experience

Experience working in commercial office towers, Class A buildings, construction sites, hospitality, concierge, or similar environments

Strong knowledge of access control, CCTV monitoring, incident response, and report writing

Customer Service Experience

Minimum 3 years of customer service, concierge, hospitality, front desk, client‑facing, or related experience





Demonstrated ability to provide exceptional service while managing difficult situations

Strong conflict‑resolution and de‑escalation skills

Professional verbal and written communication skills

Additional Qualifications

Previous supervisory or leadership experience is strongly preferred

First Aid/CPR Certification considered an asset

Ability to work independently and as part of a team

Physically capable of performing patrol duties, including walking, standing, and climbing stairs

Who Will Be Successful in This Role?

Takes pride in delivering exceptional customer experiences

Remains calm and professional under pressure

Possesses high emotional intelligence and solid interpersonal skills

Understands that security and customer service go hand‑in‑hand

Demonstrates professionalism, accountability, and integrity at all times

Is confident interacting with executives, tenants, contractors, and members of the public

Why Join Us?

Competitive compensation

Opportunities for advancement and leadership development

Diverse and engaging work environments

Supportive management team

Stable, long‑term employment opportunities

Professional and respectful workplace culture

If you are an experienced security professional who excels at customer service and understands how to balance security, professionalism, and tenant relations, we would like to hear from you.

Only applicants with substantial security and customer service experience will be considered.

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📌 Experienced Evening Security Guard Supervisor / Security Professional (Alberta)
🏢 Astra
📍 Alberta