ISS STOXX is looking for an individual who is excited about the use of governance data in the investor community; specifically, someone who would thrive as a subject matter expert on corporate governance data sets
As a member of the Governance Data Client Success team, your focus will be on clients who subscribe to ISS’ leading corporate governance data sets (i.e., data sets related to boards of directors, executive compensation, shareholder rights, and audit practices, among others)
You will ensure that the client understands the range of products and use cases available to them; help them address specific investment and stewardship responsibilities by utilizing ISS corporate governance data sets; and ensure they are kept abreast of developments in corporate governance
Internally, you will be a source of market intelligence and client feedback for our business and product teams
Provide subject matter expertise to proactively advise existing clients and ensure a high level of client satisfaction
Proactively develop and strengthen relationships with ISS Governance Data Solutions clients to help them understand best practice use cases, data methodology, delivery formats, and other key product features for the relevant corporate governance data sets (ranging from board composition to remuneration structures, among others)
Conduct regular meetings with client end users and decision makers
Track the overall health of the client relationship, including the updating of internal client data systems to track key elements of the relationship and service delivery. Create and implement client action plans
Oversee new client on-boarding and lead project management of client-related deliveries
Work cross-functionally with other ISS teams (operations, research, development, product, etc.) to successfully meet client needs




Provide subject matter expertise to fellow Client Success colleagues on corporate governance data sets
Perform client training on ISS platforms to optimize their user experience
Contribute to, and collaborate with, internal initiatives to support the growth in the corporate governance data and analytics business
Stay abreast of key market trends to better advise clients and understand emerging use cases for data
Sales Collaboration
Contribute to regional team’s Recent Sales goals by identifying potential leads within the existing client base
Participate in Governance Data related roadshows, meetings, and calls as needed
Collaborate with Sales and the RFP team in providing Governance Data subject matter expertise in the completion of RFPs
Provide direction to sales team on services that are trending across clients
Provide sales with relevant product updates and related commercial opportunities
Share updates on product enhancements and new capabilities with clients
Discuss new project ideas and potential up-selling opportunities
Ability to work independently AND as part of cross functional teams
Bachelor’s degree
Outstanding writing, communication, and presentation skills
Proficient in Excel
Ability to understand key client needs, with a commercial orientation that helps identify sales opportunities
Track record of success in client facing roles such as client service and/or sales
3+ years of work experience with either corporate governance data and/or experience working with investment professionals, particularly portfolio managers and analysts
Strong project management/organizational/multi-tasking skills required
Ability to quickly learn and adapt to new platforms and products
Experience in analyzing data and understanding its underlying research methodology
Experience in working successfully with internal IT, research, product, and operational teams to meet client objectives

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📌 Governance Client Success Specialist (Ontario)
🏢 Stoxx
📍 Ontario