Port Hope is a uniquely attractive place to work, highlighted by the future development of potentially the world's largest nuclear plant, which promises cutting-edge infrastructure and economic stability. This diversification into nuclear energy complements the area's strong economic base in agriculture and manufacturing, securing a reliable job market. Employees will engage with advanced technology and industry experts, enhancing professional development. The community's warmth promotes work-life balance, supported by cultural festivals and heritage sites. Proximity to Toronto/GTA provides urban access, while the area's natural beauty invites outdoor recreation. High-quality education and healthcare, low crime rates, and a commitment to environmental sustainability make Port Hope an exceptional place to live and work, fostering both professional and personal growth.

The IT Technician is responsible for providing front-line technical support, troubleshooting, and routine maintenance for the Municipality’s information technology devices, applications, systems, and services. This includes supporting hardware, software, user accounts, connectivity, mobile devices, telephony, and related components to help ensure secure, reliable, and efficient technology services for municipal operations.

Benefits and Perks

Employer paid Group Health, Dental and Life Insurance after three months of employment

OMERS Pension Plan from the date of hire

Professional Development and Skill Based Training Opportunities

Alternate Work Arrangements

Wellness, Social and Staff Ambassador Committees

Employee and Family Assistance Plan

Perks and Savings Partnerships

Compensation
$70,398 - $82,356 per annum (compensation is currently under review)

Qualifications

Post-secondary education in Information Technology

CompTIA A+, CompTIA Network+, Microsoft 365, Microsoft Endpoint Administrator, or equivalent certifications preferred

Minimum 3 years’ experience in a similar Information Technology role

Strong knowledge of: Windows Operating Systems, Android, and iOS

Working knowledge of Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID, and Intune, as they relate to end-user and endpoint support

Demonstrated experience diagnosing and resolving computer-related problems by phone, remotely, and in person

Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and basic network troubleshooting; familiarity with VLANs is an asset

Working understanding of cloud-based services, application support, multi‑factor authentication, endpoint security, and mobile device management

Proficient knowledge of mobile computing devices and tools (smartphones, tablets, etc.)





Experience using an IT ticketing or service management system to document, prioritize, track, and resolve service requests and incidents

Understanding of VoIP/IP telephony systems

Commitment to ongoing professional development and continuous learning in information technology

Responsibilities

Respond to, prioritize, document, and resolve technical support requests through the Municipality’s ticketing system. Diagnosing and resolving hardware, software, connectivity, account, mobile device, and application issues in a timely and professional manner, both remotely and in person

Install, configure, deploy, support, and maintain endpoint devices, peripherals, mobile devices, operating systems, software, and network‑connected equipment in accordance with municipal standards, including Windows, macOS, iOS, and Android environments

Provide support for the Municipality’s telephone system and mobile phone fleet, including installing, configuring, setting up, troubleshooting, maintaining, and documenting devices

Provide end‑user support, guidance, and training to new and existing staff on the effective use of municipal technology resources; develop and maintain documentation, job aids, and training materials

Review endpoint, system, network, and security alerts assigned to the help desk or identified through monitoring tools; perform initial investigation, document findings, complete approved remedial actions, and elevate as required

Perform routine maintenance activities to support a secure and reliable IT environment, including endpoint health checks, patch compliance, antivirus status, offline device follow‑up, and approved remedial actions

Coordinate and collaborate with external vendors, service providers, and municipal partners to support IT projects, resolve technical issues, and maintain technology services

Assist with the evaluation, testing, deployment, and support of new software, hardware, and technology solutions

Maintain accurate inventory records and documentation for technology hardware, software, licensing, service requests, repairs, upgrades, and related resources; support lifecycle management and secure disposal procedures

Assist with the development, review, implementation, and maintenance of configuration standards, operational procedures, support documentation, and technical guidelines

Review and assess application and software requests,



considering licensing, security, compatibility, privacy, supportability, and alignment with organizational standards. Escalate exceptions or higher‑risk requests to the appropriate IT resource

Participate in IT projects by assisting with planning, implementation tasks, testing, documentation, user communication, issue tracking, and post‑implementation support

Work collaboratively with the Network and Systems Administrator, Microsoft 365 and Systems Administrator, and other IT resources to support the delivery, continuity, and reliability of municipal IT services

Support incident response activities as required, including information gathering, initial triage, documentation, containment support, escalation, and coordination with internal or external resources

Maintain confidentiality and adhere to applicable municipal policies, procedures, legislative requirements, cybersecurity practices, standards of ethical conduct, and high standards of ethical behaviour, recognizing that personal actions may impact the public’s perception of the Municipality

Perform other duties as assigned by the Manager, Information Technology or designate

Skills and Abilities

Strong judgement, organizational, analytical, and problem‑solving skills

Ability to multitask and work both independently and as a team

Effective verbal communication skills including effective listening, courtesy, tact, discretion, explanation, negotiation, and presentation skills

Written communication skills including grammar/spelling skills for proofreading, editing, writing of correspondence, and summarizing technical information for a less technical audience

Logical and efficient, with keen attention to detail

Self‑motivated and self‑directed

Effective time management and prioritization skills

Strong customer service and interpersonal skills, with the ability to support users with varying levels of technical knowledge

Ability to maintain confidentiality and handle sensitive information with discretion

Other

Valid and satisfactory ‘G’ Driver’s license and access to own vehicle

Valid and satisfactory Criminal Record Check

Office environment with some flexibility to work remotely, subject to operational requirements

Regular travel to other municipal work locations

Extended periods of concentration and work on computer screens

Fast‑paced working environment with constantly shifting priorities

Lifting, carrying, connecting, and moving of computer equipment, peripherals, and related supplies

Requires occasional work after hours including evenings and weekends and occasional callouts

Must perform on‑call duties as required

Recruitment Process

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📌 Information Technology Technician - Closing August 14, 2026 (Ontario)
🏢 Municipality of Port Hope
📍 Ontario