Reporting to the Program Manager, Special Voting Opportunities, the Mail Ballot Office Supervisor will be responsible for managing the day-to-day operations of the Mail Ballot Office/Call Centre.

Examples of key responsibilities include, but are not limited to:

Manage the day-to-day operations of the Mail Ballot Office/Call Centre

Assess requirements for Call Centre staff and schedule staff accordingly

Assist Call Centre staff and respond to their questions

Assess requirements for staff that will be tasked to assemble MB packages

Provide direction and oversee MB package assembly staff

Monitor the supply of MB package items to ensure they are adequate and replenish items accordingly

Work with the IT Mail Room re: daily processing of MB packages

Receive ballots from the Elections Office and reconcile the daily ballot count

Review and print the labels for MB packages

Communicate with electors as necessary on MB matters

Coordinate with IT on any IT-related issues/requirements in the MB Office/Call Centre

Pick up the mail ballots dropped off by electors in the drop-off bin at City Hall

Organize the mail ballot package pick-up schedule including the contacting of electors as required

Assist in the preparation of training material for Mail Ballot Office/Call Centre staff

Serve as an Approver of Mail Ballot applications as needed





Assist with the Mail Ballot adjudication and mail ballot tabulation processes

Other tasks that may be assigned by the Chief Election Officer or Program Manager, Special Voting Opportunities

Knowledge, Skills & Abilities:

Ability to perform duties with a high degree of accuracy.

Ability to perform multiple tasks simultaneously, work well under pressure, and deal with stressful situations with professionalism.

Ability to manage priorities and deadlines with the ability to adapt and change priorities quickly with ease.

Robust organizational ability with strong interpersonal and customer service skills.

Ability to communicate effectively with internal and external customers.

Ability to work independently and as part of a team.

Ability to lead a team.

Ability to have a high degree of flexibility, remain calm, and to meet tight deadlines under pressure.

Ability to successfully pass a Police Information Check.

Qualifications and Experience:

Completion of a Diploma from a post-secondary institution

Minimum of three (3) years job-related experience including supervisory experience

Experience working in a call centre would be considered an asset

Elections experience would be considered an asset.

Municipal government experience would be considered an asset

An equivalent combination of training and experience may be considered.

#J-18808-Ljbffr

📌 Mail Ballot Office Supervisor (British Columbia)
🏢 City of Richmond
📍 British Columbia