Company Description Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.
The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accommodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Description Selling a memorable experience in an authentic location is the essence of an Account Director’s role at Fairmont Empress. Your professionalism and knowledge of the Hotel and the Victoria Conference Center will reflect positively in how you present the property. Building strong relationships in the Western Canadian and Western US market and in particular in Vancouver will create a bond, ensuring your clients will always stay with Accor Hotels.
What is in it for you: Employee benefit card offering discounted rates in Accor worldwide
Discounted food & beverage offerings at our Vancouver sister properties
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meals through our colleague dining program (taxes apply)
Complimentary dry cleaning of business attire




Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
Access toour company-matchedDefined ContributionPension Plan(DCPP)
Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs
Competitive Salary range of $83,200.Final compensation will be determined based on skills, relevant experience, and alignment with the role’s core and advanced competencies. Candidates with deeper expertise or specialized knowledge may be placed toward the upper portion of the range
What you will be doing: Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
Accountable for prospecting, nurturing, developing and booking group business (all segments) within a defined territory
Build, maintain and report on a sales pipeline through various sales activities
Exceed personal sales goals, monthly, quarterly, and annually
Collect market and competitive intelligence to maximize group sales opportunities
Develop monthly sales strategy and action plans
Build relationships with all relevant stakeholders: Accor Global Sales Office(s), The Victoria Conference Centre, Tourism Victoria, DMC’s, Attractions and Offsite Venues
Partner with regional and national sister hotels to optimize Fairmont Empress’s exposure and build incremental business
Budget for, plan and organize site inspection, FAMS, sales trips and industry trade shows
Utilize Opera Sales System to track, solicit, book and follow up on accounts




Quote and negotiate rates within established parameters
Upon closing, coordinate and follow up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services
Jointly manage the training and development of a Sales Representative / Coordinator
Support group sales team and handle special projects as assigned
Participate in active training and development
Support the goals, objectives and philosophies of Fairmont Empress
Other duties as assigned
Qualifications Your experience and skills include:
Minimum of 5 years hotel Sales experience is required ideally in the BC Corporate and Association market
Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
Skilled negotiator with excellent verbal and written communications skills and robust attention to detail
Bachelor’s degree and/or Hotel Management Degree an asset
Computer literacy (Opera, Microsoft Office)
Financial aptitude an asset
Excellent time management skills
Bilingual (French/English) an asset
Additional Information Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working setting: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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📌 Account Director- Western Canada and Western US Corporate & BC Associations (British Columbia)
🏢 Accor Hotels
📍 British Columbia