Lead a team at Manulife's Retirement Contact Centre in Halifax, Nova Scotia. This hybrid Manager role focuses on enhancing customer service and driving operational excellence.

In this energetic Manager position, you will guide a team of 17-20 Customer Service Professionals. Your leadership will empower staff, enhance customer experiences, and manage essential operational tasks. The role demands strong competencies in contact centre operations, problem-solving, and team dynamics to ensure productivity and service standards are met.

Key Responsibilities:
• Lead and support a team of Customer Service Professionals
• Manage coaching, scheduling, and real-time monitoring
• Analyze performance metrics to drive improvement




• Implement service recovery actions and manage escalations
• Collaborate with various stakeholders and teams

Requirements:
• 3–5 years in contact centre leadership roles
• Strong expertise in KPIs and people management
• Bilingual in English and French preferred
• Proficiency in Microsoft Office applications
• Excellent communication and organizational skills

Bring your leadership and customer service expertise to elevate Manulife's Retirement Contact Centre operations.
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📌 Manager for Retirement Contact Centre (Nova Scotia)
🏢 Manulife Financial
📍 Nova Scotia