Work Location:Mississauga, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$45,700 - $61,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Customer:Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue,



connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerUse effective relationship skills when communicating with partners/colleagues/customersShareholder:Complete assigned workload to meet SLA requirements for service and productivityUnderstand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processes including completing and recording transactions for either the organization or clientsActively review internal processes/activities and provide ideas for process improvementInvestigate and escalate non- standard or high- risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.G. Anti- Money Laundering, Business Continuity Management)Be knowledgeable of and comply with

📌 Operations Officer Ii - C$45,700 - C$61,000 A Year (Mississauga)
🏢 TD
📍 Mississauga