Classification & Regular Hours Hours per Week: 35
Salary Grade: 14
The base salary will be $67,680 - $96,590 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.
About Western Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us Hospitality Services provides superior quality in food, nutrition and service, and prides itself in serving students, staff, faculty and visitors to Western’s Campus. Hospitality Services at Western University is composed of three pillars – Catering & Conferences, Residence Dining, and Campus Eateries.
Western’s Catering Unit generates over $4 million in revenue by providing full-scale catering services to staff, students and the community. In 2025 the Catering Unit hosted over 800 catering events and filled over 2,500 coffee orders. Events range from large banquets with hundreds of guests, to small intimate meals with fine-dining menus and superior service.
Responsibilities The Unit Manager – Catering Operations will be responsible for providing operational and logistical leadership to the Catering Unit in Western’s Hospitality Services Division. The Unit Manager will be a people leader, providing staff motivation and supervision to a team of unionized staff members (CUPE) while scheduling staff to meet the customer’s needs, ensuring staff performance adheres to job expectations,



and supporting the team to deliver best-in-class business metrics (staffing ratios, minimizing absenteeism, exemplary customer service, and health & safety).
Qualifications Education:
College Diploma and/or Bachelor’s degree in Hospitality Management, Business Administration, Tourism Management or a related field is required
Red Seal Certification preferred
Experience:
5 years’ experience in the Hospitality Industry
3 years' experience in management/operations
Management experience in a unionized environment preferred
Experience in a catering operation preferred
Knowledge, Skills & Abilities:
Working knowledge of scheduling, labour cost control and budget management
Knowledge of Food Service-style food preparation methods and food safety practices including the operation of kitchen equipment
Knowledge of food service purchasing practices with the ability to plan and order to meet menu and volume requirements
Knowledge of sustainability in the food service sector
Knowledge of approaches and techniques to market, promote and design products including product placement, merchandising, creating displays in the unit, placement of signage and point of purchase (POP) materials
Ability to motivate, coach and develop staff in a service-driven setting
Demonstrated managerial skills with the ability to develop a strong staff team coupled with an ability to work effectively as a member of the Hospitality Services management group




Excellent interpersonal skills with the ability to coach team members as well as support internal/external customers
Results orientated with an ability to handle many tasks and maintain a high level of individual and team performance
Business management skills with a proven track record of achieving growth and hitting corporate objectives
Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities
Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
Ability to build a culture of accountability, service excellence and continuous improvement
Positive, outgoing attitude with genuine customer service orientation
Flexibility to work a variable schedule (including nights and weekends)
Background Checks Please note, successful applicants will be required to complete a credit check satisfactory to the employer.
Western Values Diversity The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).
Please Note: This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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📌 Unit Manager (Catering Operations) (Ontario)
🏢 Socket.dev
📍 Ontario