All successful candidates are required to reside within commuting distance of our Langford/Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range: $62,500 - $82,500

Purpose
A skilled customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Duties & Responsibilities
Shift start times may vary depending on company needs/requirements

Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system

Be proactive in recognizing and efficiently resolving issues

As required, diagnose and trouble-shoot issues post implementation software questions & issues

Log all Service Desk issues

Identify and elevate situations requiring urgent attention

Successfully interact with customers - offering support, training and presentations

Proactively reach out to customers for provision of support via telephone and email

As “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience

Good Microsoft Office skills

Strong communication skills

Good organizational and time management skills

Strong problem-solving skills

Strong interpersonal skills

Eligible to work in Canada

Other Skills & Qualifications: (are a plus but not required)

Customer Care Experience

General accounting principles

College or university degree in one of the following: Business, accounting

Experience preferred but not required:

Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry





What’s it like working at Plexxis?
The Dress Is Casual, But Our Commitment To Quality Is Not. At Plexxis, The Working Environment Is a Social One - Built On Mutual Respect And Collaboration. We Are a Team Of Extremely Hard-working Individuals Who Have a Steadfast Dedication To Delivering Amazing Results To Our Clients. As Such, We Make It a Point To Provide Each Of Our Employees With The Tools Needed To Do Their Job Well, Including

Competitive Salary

Benefits

Company gym

A games room

A commercial themed theatre

Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views

Access to local walking trails, parks and beaches

Paid after hours

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software
The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit? Do you wish to;

Work with a small, tight-knit group of hard-working, dedicated and fun individuals

Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit

Be on the winning team - poised to emerge as the global leader

Be challenged in the workspace, in the fitness room or even the billiards Café

Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”

Growth. Learning. Opportunity.

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📌 Jr. Software Support (Vancouver Island residents ONLY) (British Columbia)
🏢 Plexxis Software (For Subcontractors)
📍 British Columbia