About the RoleYou will be responsible for carrying out all aspects of IT Service Desk support to approximately 1000 employees in our Toronto office, as well as supporting our other global offices as required. Candidates should be punctual, trustworthy, and able to work independently, managing their time and priorities. Additionally, they must be strong team players who are able to work closely with other support team members. As an Employee Technology support analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills. You should also possess a highly proactive "can-do" attitude and be able to manage multiple demands and tight deadlines.This position reports to the Employee Technology Support Manager. This role is based in our Toronto office and follows a schedule of 5 days onsite per week.Requirements (at Least One Year)Service Desk experience in a large corporate environmentCustomer service experience, including telephone, email, ticketing, and face to face support in a busy environmentWindows and Mac support, virtual desktops, printers, iOS devicesSupport of Windows 10 Enterprise, Active Directory & Azure Active Directory, Office 365, Okta VerifyLeadership and project management skills a plusMaintain and improve our knowledge bases, both internal and customer-facing, modulating communication based upon the skill level of your audienceThis position will include support of our Credit Ratings business with access to secure files and systems.



Employees will be required to meet regulatory and internal requirements including completion of mandatory training and annual disclosure of any covered accounts and Reportable securities, certifications, relationships, outside business interests and certain financial information to carry out this role.DutiesProviding excellent customer service to our employees; by phone, email or at our Service BarTicket management support for our employees within required SLAsMulti-factor authentication administrationSupport of audio-visual services and system in our meeting rooms (Zoom)Hardware and software support (PC, Virtual and MAC)Working with the team leader to provide continual service improvement of our service desk processes and knowledge baseAbility to quickly acquire an understanding of a technical issue and identify practical resolution options,Assess competing priorities, own issues to resolutionPrevious experience with problem solving in a troubleshooting environmentMaintain asset management databaseQualificationsCertificates are an advantageStrong written and oral communication skillsUnderstanding of ITIL framework (optional)Base Salary Compensation Range$60, ,054.33Incentive Target Percentage7.5% AnnualMorningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other advantages are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.100_MstarResCanad Morningstar Research, Inc. (Canada) Legal Entity

📌 Employee Technology Support Analyst - $60,054 A Year (Toronto)
🏢 Morningstar Research
📍 Toronto