Job Requisition ID # 26WD L'affichage de poste en français suivra / The French job posting follows. 26WD97936, Principal Experience User Researcher, AI Platform

Position Overview Contribute to the next generation of AI-powered experiences at Autodesk. As a Principal Researcher, you'll help shape how Autodesk Assistant and our broader AI platform investments create meaningful value for customers across Autodesk products and workflows. Working closely with leaders across product, design, engineering, and data science, you'll uncover the customer needs, behaviours, and opportunities that should influence Autodesk's AI strategy. The insights you generate will inform product direction, investment decisions, and the development of AI-powered experiences that are useful, trustworthy, and impactful for customers. You'll partner with cross-functional teams to answer critical questions about customer needs, AI adoption, and product value, helping teams make confident decisions throughout the product development lifecycle. As a senior leader within Autodesk's research community, you'll also mentor other researchers, elevate research practices, and contribute thought leadership within Autodesk.

We are open to remote candidates based in Canada.

Responsibilities

- Become a domain expert on customer experience and trends impacting the adoption and implementation of AI
- Deliver a research strategy that balances customer needs and key business objectives
- Track key areas of uncertainty and prioritize research to minimize product development risk
- Use customer insights to influence product strategy, roadmap decisions, and the evolution of Autodesk Assistant and agentic experiences
- Evaluate the value, usability, trust, and effectiveness of Assistant capabilities and AI-powered experiences across Autodesk products
- Plan and execute a mixed-methods research programme spanning discovery, concept evaluation, and measurement of AI-powered experiences
- Establish cross-team connections that help coordinate research efforts & evaluation approaches, identify trends, and action research findings
- Collaborate with experience design, product, engineering, marketing and other key stakeholders to ensure research findings impact product direction




- Advance the discipline of user research within Autodesk

Minimum Qualifications

- Proven record in impacting user experience & business decisions through user research findings
- Ability to produce exceptional user research deliverables expressed in a portfolio of your work
- Expert knowledge and innovation in user research and field study methodologies, including designing and conducting usability studies, statistical analysis of survey data, heuristic evaluations, participatory design activities and focus groups
- Experience contributing user research within an agile, platform development environment
- Ability to influence stakeholders across divisions including senior directors, VPs and C-suite
- English language fluency; exceptional verbal and written communication skills
- Excellent visual and oral storytelling skills
- MS/MFA+ in Human Factors, Human Computer Interaction, Cognitive Science, Engineering, Psychology, Product Design or related field
- Minimum 8 years of professional experience in the field of user research

The Ideal Candidate

- Has experience defining and scaling a research roadmap in a fast-moving product area
- Brings genuine curiosity about AI and a strong understanding of how generative AI is changing customer expectations, workflows, and product experiences
- Has experience researching AI-powered products, assistants, copilots, search, recommendation systems, or other intelligent experiences
- Can navigate ambiguity at a platform and ecosystem level, where research questions often influence multiple products and teams
- Understands how to evaluate customer value, trust, adoption, and behavioral change in emerging AI experiencesIs comfortable mapping complex customer journeys and identifying where AI can most effectively reduce friction or create value
- Contributes to research culture,



championing research quality and evolving approaches & practices to help elevate the practice
- Embraces learning and curiosity about Autodesk tools and markets

Learn More About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take outstanding pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency For Canada based roles, we expect a starting base salary between $112,000 and $163,900. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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📌 Principal Experience User Researcher, AI Platform (Canada | Remote) (Winnipeg)
🏢 Autodesk
📍 Winnipeg