Company Overview

Go To Home Inc. provides customized supply chain solutions specializing in final-mile logistics, white-glove home delivery, installation, warehousing, and distribution services. We are committed to delivering exceptional service experiences through operational excellence, innovation, and robust partnerships.

We're looking for a hands-on Customer Service Manager to lead our delivery experience team. You'll be the driving force behind how customers feel about every delivery — from first booking to final walkthrough — with a special focus on our white-glove service standard. If you thrive on solving problems fast, coaching a great team, and turning delivery hiccups into five-star experiences, we want to hear from you.

What You'll Do

- Lead, coach, and schedule a team of customer service reps handling delivery inquiries, complaints, and escalations
- Own escalations for delayed, damaged, or mishandled deliveries — coordinating directly with dispatch, drivers, and warehouse teams to fix issues fast
- Set and uphold white-glove service standards, including in-home conduct, setup/installation, and damage-free handling
- Manage service recovery — refunds, credits, re-deliveries — to turn frustrated customers into loyal ones
- Track and act on service trends (routes, carriers, product categories) to drive real fixes, not just quick patches




- Partner with warehouse, dispatch, and carrier teams to keep service levels high and consistent
- Report on team performance and customer experience metrics to leadership

What You Bring

- 7–10 years of progressive experience customer service dispatch, transportation, logistics, or final-mile delivery operations.
- 3–5 years of leadership or supervisory experience managing teams.
- A track record of resolving high-pressure escalations calmly and effectively
- Strong coaching and people-leadership skills
- Comfort working cross-functionally with warehouse, dispatch, and carrier partners
- Data-driven mindset — you look for the root cause, not just the quick fix
- Excellent communication skills, written and verbal

Go To Home Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. Accommodations are available upon request throughout the recruitment and selection process.

Pay: $70,000.00 per year

Benefits:

- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:

- Oakville, ON L6H 6Y4: reliably commute or plan to relocate before starting work (required)

Experience:

- Logistics & Supply Chain: 7 years (required)

Work Location: In person

📌 Customer Service Manager (Canada)
🏢 Go to Home
📍 Canada