Job Posting: Regional Manager, Health Services
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Regional Manager, Health Services?
The Regional Manager, Health Services is accountable for the operation of the Laboratory and Health Services Centers in accordance with the Dynacare strategic plans. The primary function is building great teams through strong, positive employee relations and creating a work environment that supports the delivery of exemplary customer care and a positive customer. Other accountabilities are efficient utilization of resources and fostering a culture of quality and continuous improvement.

Status: Permanent Full Time

Vacancy Type: Existing

Shift: Day shift

Work Style: Onsite

Location: Pickering, Ajax, Whitby, Oshawa, Courtice

Internal Posting Deadline: July 5, 2026 at 5:00 p.m.(EST)

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones

Grow and thrive with a dynamic, successful company through internal mobility opportunities

Invest in your future through RRSP match benefits and an employee stock purchase program

Experience a cooperative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Responsible for transforming the Laboratory and Health Services Centers within a region to a new delivery model designed to ensure an excellent customer experience through consistent, outstanding customer care

Foster an environment of positive employee relations and strong teamwork while working in compliance with established human resources policies and practices

Encourage trust and open communication with direct reports,



address employee feedback and input and ensure team understanding of corporate and departmental goals and performance

Engaging the Director, Health Services Operations and Human Resources for guidance and/or direction to ensure a positive client, customer or employee experience

Build and manage an effective team through strategic hiring, training, performance management, coaching and recognition

Liaise with clients and ensure their experience is positive by providing professional, timely assistance to enquires, educate clients on processes, investigate concerns and ensure full understanding of client needs

Analyze and make recommendations to continuously improve workflow processes to assure consistency and quality in the delivery of service to customers, laboratory operations and clients

Conduct metric reviews of area Laboratory and Health Services Centers to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required

Participate in continuous improvement projects along with regional goals and objectives aligned with corporate strategy

Develop and administer regional operating budgets, identify potential cost saving and make recommendations for improvement

Responsible for completing operating reports using metrics and key performance indicators

Pursue ongoing continuing education to ensure awareness of new industry or regional trends, developments, laws regulations, and technology

Support the Business Development team with the establishment of new clients

Oversee maintenance and renovation programs for each location in the region in conjunction with the Manager, Support Services

Understanding of laboratory operations, processes and key performance indicators

Understanding of customer care best practices and demonstrated ability applying that knowledge in high volume, time sensitive environment

Promoting and championing a healthy and safe environment





Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion

What YOU bring to the role:

Post-Secondary education in Healthcare, Science or Business 3+ years of leadership experience in a high paced, customer facing environment is preferred

Previous related experience required to perform job: 3-5 years

Proficient computer skills (MS Office and applicable software applications)

Lean Six Sigma and/or Change Management training - required

Proven attention to detail, excellent organizational, prioritization and time management skills

Ability to manage multiple items effectively

Experienced people manager with the ability to develop talent and building high performing teams

Effective communication skills and the ability to work effectively with all levels of management and non-management

A strong team player with the ability to work independently with a high degree of initiative.

Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment

Highly motivated individual with the proven track record of delivering results on multiple priorities while meeting competing deadlines

Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen

Pay rate: $72,000 to $90,000 annually
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.

At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.

Dynacare has been a “Top Employer” for many years and there is a reason why. We’re …

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.

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📌 Regional Manager, Health Services (Ontario)
🏢 Dynacare
📍 Ontario