Omni-Channel Contact Center Ops & Training Manager (Ontario)

Omni-Channel Contact Center Ops & Training Manager (Ontario)

03 Aug
|
Samsung Electronics
|
Ontario

03 Aug

Samsung Electronics

Ontario

Samsung Electronics Canada is seeking an experienced operations qualified to oversee the administrative and financial operations of CS voice, chat and Estore contact centres, including outsourced partners.
You will monitor KPIs, forecast volumes, manage vendor invoices, and drive improvements in service levels. Collaboration with CS and DtC teams is essential for cost control and performance targets.

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📌 Omni-Channel Contact Center Ops & Training Manager (Ontario)
🏢 Samsung Electronics
📍 Ontario

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