POSITION OVERVIEW:
The Inside Sales Representative – Industrial is responsible for supporting the sales team in generating revenue by identifying/qualifying leads, providing product information, preparing quotes, and maintaining customer relationships. Reporting to the Sales Manager, the Inside Sales Representative – Industrial will provide ongoing support with Account Representatives, Customers, and Technicians requiring sales and quotation support. This role will provide regular reporting of sales, other relevant metrics, and maintenance of client databases. The Inside Sales Representative – Industrial will require occasional travel to support client relationships and needs. This role is based out of our Edmonton office location at 4403-68th Ave NW.

KEY PERFORMANCE INDICATORS (KPI):
CUSTOMER SERVICE (Weighting 25%)
Customer Relationship Management

Build and maintain strong relationships with customers, understanding their needs and preferences

Regularly communicate with customers to understand their ongoing needs and provide timely support and guidance

Respond promptly to customer inquiries, concerns, and requests

Provide exceptional customer service, ensuring customer satisfaction throughout the sales process

Customer Engagement

Understand customer needs and provide tailored solutions based on their requirements

Build and maintain strong relationships with customers, including facility managers

Respond promptly to customer inquiries and offer guidance throughout the sales process

SALES PROCESS MANAGEMENT (Weighting 45%)




Quotes & Proposal Development

Prepare accurate, comprehensive quotes/proposals based on customer specifications and project requirements

Collaborate with internal teams, such as engineers and estimators, to gather necessary information for quoting purposes

Prepare product presentations for the Sales team to showcase the value and advantages of industrial solutions

Monitor and update annual service agreements with clients

ADMINISTRATION (Weighting 30%)
Sales Administration

Coordinate with the sales team to ensure seamless communication and support

Enter and update customer information and sales activities in the CRM system

Assist in forecasting sales targets and tracking sales metrics

Monitoring RFP and RFQ opportunities through agency websites

Gather and analyze market data to identify potential opportunities and areas for growth

QUALIFICATIONS:

Proven experience as an Inside Sales Representative or similar role in the industrial industry

Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences

Excellent customer service and relationship-building skills

Proficiency in CRM software and MS Office Suite

Strong organizational skills with the ability to manage multiple tasks and prioritize effectively

In-depth knowledge of industrial systems, components, and applications would be preferred

We offer competitive wages, training, flexible, dynamic, and exciting work environment.

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📌 Inside Sales Administrator (Alberta)
🏢 Startec Compression & Process and Startec Service
📍 Alberta