Are you a strategic IT leader with a passion for technology operations, cybersecurity, infrastructure, and customer service excellence?

Strathcona County is seeking an experienced and collaborative leader to join Information Technology Services (ITS) as the Manager, IT Support, Operations and Security. Reporting to the Director, Information Technology Services, this role provides leadership and oversight for the County's core technology infrastructure, service desk and customer support functions, IT operations, security programs, and facility technology services.

As a key member of the ITS leadership team, you will help shape technology strategy, guide critical technology investments, ensure operational resilience, and lead a multidisciplinary team responsible for delivering secure, reliable, and high-performing technology services that support County operations and services to residents.

Key Responsibilities

Provide strategic leadership and direction for IT support, operations, security, and infrastructure services across the organization

Develop and implement branch strategies, business plans, priorities, and performance measures aligned with corporate and departmental objectives

Foster a culture of innovation, continuous improvement, accountability, and customer-focused service delivery including providing outstanding VIP support services

Act as a trusted advisor to senior leadership regarding technology opportunities, risks, and investment decisions

Lead and mentor a diverse team of technical professionals and leaders while supporting employee development and succession planning

Oversee the delivery and performance of critical technology infrastructure, including networks, servers, cloud services, telecommunications, and enterprise systems

Ensure the availability, reliability, scalability, and performance of technology services supporting County operations

Lead operational planning and service management processes to maintain business continuity and operational resilience

Establish service standards, monitor performance metrics, and drive process improvements to enhance service delivery

Provide leadership and oversight for cybersecurity programs, services, and initiatives

Identify, assess,



and mitigate information technology risks to protect County assets, systems, and information

Ensure security controls, monitoring practices, and incident response capabilities remain effective and responsive to emerging threats

Support compliance with applicable regulatory, legislative, and corporate security requirements

Develop and manage branch operating and capital budgets

Optimize resources and technology investments while balancing operational requirements and organizational priorities

Oversee vendor relationships, contracts, and procurement activities related to technology services

Ensure effective stewardship of County resources through sound financial and operational

Build and maintain strong partnerships with internal departments, external vendors, and regional partners

Collaborate across ITS branches to support enterprise technology initiatives and provide underlying infrastructure services to all technology initiatives for a diverse client base

Qualificationsand Skills

Degree in Computing Science, Information Technology, Information Systems, Business Technology Management, or a related discipline

Minimum of 10 years of progressively responsible experience in technology operations, infrastructure, security, or support services, including at least 5 years in a leadership role managing technical teams, supervisors, or complex operational function

Demonstrated experience leading enterprise infrastructure, service management, and cybersecurity programs

Experience in municipal government, public sector, or other complex service delivery environments

Professional certifications such as CISSP, CISM, ITIL, PMP, CGEIT, or related credentials are considered assets

Strong understanding of modern IT infrastructure, cloud technologies, cybersecurity principles, operational support models, and service management practices





Strong understanding of Microsoft M365, Azure, as a Service technologies

Proven leadership skills with the ability to develop high-performing teams and foster a positive workplace culture

Excellent strategic planning, analytical, and problem-solving abilities

Strong financial and business acumen, including budget development and resource planning

Exceptional communication and relationship-building skills with the ability to influence and collaborate across all levels of the organization

Demonstrated ability to manage competing priorities in a complex and evolving environment

Strong understanding of risk management, business continuity, and operational resilience practices

Conditions of Employment

Submission of a Satisfactory Criminal Record Check

Who We Are
Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability.

Why Join Strathcona County: (depending on position)

Market-competitive salary and comprehensive benefits package, which includes:

Extended health and dental coverage

Health and wellness spending account

Life and disability insurance

Retirement and pension programs

Management Flex time

Employee and family assistance program

Commitment to employee development, through internal and external training and development opportunities

Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

Interviews will take place early/mid-September

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Manager, IT Support, Operations and Security (Alberta)
🏢 Strathcona County
📍 Alberta