OVERVIEW

We are seeking a friendly and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. Multilingual or bilingual abilities are highly valued to assist our diverse guest base. Previous hotel experience and familiarity with multi-line phone systems are preferred. Growth opportunities available; compensation is tied to experience and performance.

RESPONSIBILITIES

- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Manage reservations accurately using hotel management software.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate multi-line phone systems to answer calls promptly and provide information about hotel services.
- Provide information about local attractions, dining options, and hotel amenities to enhance guest experience.
- Process payments securely and maintain accurate records of transactions.
- Maintain a clean and organized front desk area to ensure a welcoming environment.




- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Uphold high standards of phone etiquette, customer service, and hospitality at all times.

QUALIFICATIONS

Required

- Previous front desk, hospitality, or customer service experience
- Bilingual in French and English
- High school diploma or equivalent

Preferred

- Experience working at a chain or franchised hotel
- Experience with hotel property management systems (PMS) such as Opera, HotelKey, or similar
- Familiarity with multi-line phone systems
- Knowledge of hotel operations, guest services, and hospitality standards

Skills & Attributes

- Strong communication and interpersonal skills with a customer-service-oriented, friendly demeanor
- Ability to multitask efficiently and stay calm in a fast-paced setting
- Professional appearance and positive attitude, representing the hotel brand effectively
- Comfortable working variable shifts, including evenings, weekends, and holidays based on occupancy

Pay: $17.60-$20.00 per hour

Application question(s):

- What hospitality property management systems do you have experience with?

Experience:

- Hospitality: 1 year (preferred)

Language:

- French (required)
- English (required)

Work Location: In person

📌 Hotel Front Desk Clerk (Canada)
🏢 Holiday Inn Express & Suites Downtown Ottawa East
📍 Canada