Job Description:

About the Role

Working within the Cougars Campus Store, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.

The Campus Store Services Assistant provides front-line customer service and operational support across multiple Commercial Operations service areas, including the Campus Store, Campus Card Office, online order fulfillment, and other customer-facing services. The position supports daily operations by assisting customers, processing transactions, preparing orders, issuing campus cards, and completing administrative tasks while maintaining a high standard of customer service. The role is designed to provide operational flexibility and business continuity through cross-training across multiple service areas.

Responsibilities

Customer Service (35%)

- Provide qualified, friendly customer service in person, by phone, and by email;
- Respond to customer inquiries or direct them to the appropriate staff member;
- Resolve routine customer concerns;
- Maintain confidentiality of customer information; and
- Support service counters during peak periods.

Campus Store Operations (30%)

- Process sales through the point-of-sale system;
- Receive and stock merchandise;
- Pick,



pack, and prepare online orders;
- Assist with shipping and customer pickups;
- Maintain store presentation;
- Assist with inventory counts; and
- Restock sales floor merchandise.

ONECard Services (20%)

- Capture and/or approve photographs;
- Verify identification;
- Produce and issue campus cards;
- Replace lost or damaged cards;
- Assist with basic account inquiries;
- Maintain card supplies and equipment; and
- Escalate complex technical issues.

Administrative & Operational Support (10%)

- Support UPass distribution activities;
- File records and maintain documentation;
- Prepare reports or logs as assigned;
- Process locker rentals; and
- Maintain work areas.

Other Duties (5%)

- Participate in cross-training.
- Support special events.
- Assist other Commercial Operations departments during peak periods.
- Perform other related duties as assigned.

Qualifications

- High School Diploma or equivalent

Salary: $15.45 - $19.44 per hour

Closing date: Open until the required number of suitable candidates are found

A resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name]_[Requisition Number]_[Document Title].pdf (ex. Smith_1234_CV.pdf).

📌 Campus Store Services Assistant (Canada)
🏢 Mount Royal University
📍 Canada