About Mantis We help organizations improve how their buildings perform by bringing together energy, facility operations, and sustainability into one connected approach. At Mantis, our teams work across the full lifecycle of a facility—from planning and design to field execution and long-term asset management—across commercial and industrial portfolios, data centers, and complex mechanical systems.
Our work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management—covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more.
Whether you’re in sales, engineering, construction/project management, field operations, corporate, or technology, you’ll play a role in delivering these solutions and helping clients improve facility performance.
Summary BMS Service Technician II diagnoses and resolves complex system issues in building management systems across commercial and mission-critical environments. This role ensures systems run reliably by completing service work from start to finish, reducing repeat issues, and maintaining consistent service quality
Outcomes = 85% of service tickets resolved without return visit (First-Time Fix Rate)
Service issues resolved within SLA timelines across all priority tiers (MTTR)
= 95% QA pass rate with 100% of service work documented accurately and submitted within required timeframe
100% compliance with site safety and security protocols
Demonstrates ownership, accountability, and reliability in field execution
Responsibilities Independently troubleshoot, service,



and commission BMS systems in mission-critical environments
Diagnose and resolve hardware, software, and networked control system issues
Execute service tickets from assignment through full resolution within SLA timelines
Perform system upgrades, backups, restores, and configuration changes
Execute commissioning and startup activities, including validation of system performance
Install and configure control system components, including sensors, controllers, and panels
Read and interpret control drawings to identify issues and implement solutions
Minimum Qualifications 3-5+ years of BMS, building automation, or HVAC controls experience
Proficiency with Tridium Niagara (N4) or equivalent controls systems
Robust troubleshooting capability across control systems (hardware, software, and networked systems)
Working Conditions/Physical Requirements Work environment: Field-based role across commercial buildings, active construction sites, and mission-critical facilities.
Physical requirements: Standing, walking, climbing ladders, and working in mechanical spaces
Lifting tools and equipment (up to ~50 lbs.)
Working in confined or high-access environments as needed

Schedule expectations:



Standard work hours with on-call rotation and emergency response requirements
Travel required based on service and project needs (90%)

Disclaimers This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.
$85,000 - $125,000 a year
What else can we offer you? Medical
Dental
Vision
FSA
HSA
401k Matching
Paid Vacation
Paid Sick
Paid Holidays
Paid Parental Leave
Paid Short Term & Long Term Disability
Tuition Reimbursement
and a flexible hybrid work schedule (for office-based employees).
Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Not sure you meet every single requirement? Studies show that women and individuals from underrepresented groups often hesitate to apply unless they check every box. At Mantis, we’re committed to building an inclusive and equitable team—so if this role excites you, we’d love to hear from you, even if your experience doesn’t match every single qualification.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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📌 Senior BMS Service Technician (Ontario)
🏢 Mantis Innovation
📍 Ontario