Drive customer satisfaction as a Customer Relations Liaison at BDL, focusing on the Prairie region. Emphasize relationship-building, issue resolution, and service quality in this full time role.
You will report to the Manager of the Customer Experience Centre, playing a crucial role in merging customer interests with operational excellence. Regular field visits will empower you to gather insights and advocate for enhancements to service processes.
Key Responsibilities:
• Serve as the primary liaison visiting customers to improve relations
• Tackle customer issues quickly and efficiently
• Oversee 25K CRM tickets annually with process insights
• Conduct on-site reviews and operational follow-ups for service recovery
• Educate customers on account requirements and policies
Requirements:
• Bachelor's Degree in communications, business, or marketing
• 5+ years in customer service and 3-5 years in sales/marketing
• Access to a vehicle and valid driver’s license
• Exceptional interpersonal and organizational skills
• Ability to manage multiple priorities independently
Become a trusted advocate for customers and leverage your expertise in service delivery with BDL.
#J-18808-Ljbffr

📌 Customer Relations Specialist at BDL (Edmonton)
🏢 Brewers Distributor
📍 Edmonton