Title of Job: Case Manager

Date: July 31, 2026

Closing Date: August 16, 2026

Location: Bradford, ON - YRSS Individual Case Management

Compensation: $57,007 - $71,647 Annually Prorated

Contract Duration: 6-Month Contract

Work Type: Onsite

Job ID: 10946754

Existing or New Position: Existing

Program Summary
York Region South Simcoe Case Management provides one to one support to individuals experiencing mental health and/or substance use that impacts their life. Peer Support Workers also offer both social and self-help groups for those affiliated with case management services. We provide peer support groups and individualized case management services to help peopleachieve their optimal health and well-being in the community. All services are voluntary and free of charge. Our services are offered throughout York Region and South Simcoe. Individual case management meetings are arranged in a mutually agreed upon space including your own home, office site or in the community. Peer support groups are offered in one of LOFT’s office sites.

Job Summary
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do

Create individualized support and recovery plans with clients and professionals based on assessments.

Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting).

Coordinate care by connecting clients with social, medical, and community support.

Provide crisis intervention and help develop crisis plans.

Represent the program professionally with clients, families,



and community partners.

Mediate conflicts and help clients learn problem-solving skills.

Organize or support social activities to reduce isolation.

Maintain accurate client records and documentation.

Work collaboratively with the team, contribute ideas, and support new staff or volunteers.

Provide on-call 24/7 crisis support on a rotating basis.

Assist with preparing units for new clients.

Provide case management and connect clients with services like housing and ID support.

Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required

Other duties as assigned by Program Manager and/or designated supervisor

What You Bring

Post-secondary education in Social Services / Human Services or equivalent field

Minimum 3 years’ working experience with client population group

Understanding of challenges faced by adult with challenge in mental illness, addictions, physical health concerns, and homelessness etc

Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs

Ability to build therapeutic relationships and collaborate with clients on goals

Familiarity with community resources and professional services

Strong teamwork skills in a multidisciplinary setting

Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships

Solid computer literacy for maintaining records, files, and reports

Effective analytical, organizational,



and time management skills for coordinating client support and program activities

Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices

Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region

Work Environment

Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke.

May also be required to be on-call as emergency contact for after hours

Frequent travel throughout York Region & South Simcoe daily will also be required

Occasional evening and weekend hours may be required.

What We Offer

24/7 Employee Assistance Program

E-learning program available all year round

Starting vacation time above minimum standard,

Additional paid personal and paid sick days

Professional development budget available to help you nurture and shape your career

Corporate Gym membership rate with GoodLife Fitness

Access to Perkopolis, a comprehensive corporate discount program

Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note

A satisfactory vulnerable sector check (VSC) is also required

This posting provides only a summary of the responsibilities and requirements for the position

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📌 Case Manager_FT-Contract (Ontario)
🏢 Loft Community Services
📍 Ontario