Experience and Skill Set Requirements
Knowledge :

Job requires: • Specialized technical application development knowledge in more than one field (e.g.: networks, mid-range server, related hardware and software, systems analysis, design, development, testing, implementation, installation, relational database technologies, operational techniques and methods for technology, data, applications, networking, and/or security) to plan, execute and evaluate very diverse application development activities which require analysis and interpretative reasoning and which may also be broad in scope; contribute technical knowledge to the vendor selection process; make technical recommendations; identify and refer problems, and provide viable options and solutions; provide draft procedures.

• Thorough knowledge of client's I⁢ needs and business environment to define technical scope of work with Manager; develop specialized technical RFP specifications; assist in negotiating SLAs.

• Situational and project/operational/service management skills.

• Problem-solving techniques to provide leadership and solutions, which deal with complex application development problems efficiently and effectively.

• RFP and tendering process,



contract management to ensure own input is compliant with corporate standards and client needs.

• Customer service techniques to provide data, reports, problem resolution, education/information.

• Change management, training and education, especially for non-technical or first-time users;

• Project/element, program and service costing and cost control.

• Examples of cluster applications can be seen at the end of this report.

Must Haves:

Identify and provide solutions to complex application development problems.

Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), NICE - workforce management applications (nice to have).

Ability to acquire knowledge of program area, IT Systems and business setting.

Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

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📌 Systems Administrator/Operations Support Specialist - Intermediate (Ontario)
🏢 Socket.dev
📍 Ontario