Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.
Introduction :
Robertson is seeking a skilled Senior Business Analyst to join our client in support of an existing vacancy.
Contract Period: 12 months
Pay Rate: Starting from $72 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday-Friday, core business hours
Job Responsibilities:
Leads business analysis to assess client problems, opportunities and technology needs; gathers and documents functional, non-functional and volumetric requirements so modern cloud and SaaS solutions can be sized and selected
Documents business needs and conceptual solutions through proposals, business cases, briefing notes, cost-benefit analyses and presentations
Applies re-engineering concepts to drive business improvement through automation, e-forms, workflow, eSignatures, cloud hosting and SaaS, and cost-effective service delivery
Conducts research, environmental and jurisdictional scans, feasibility studies and maturity assessments across legislation, policy, standards and emerging trends
Applies Cloud First and Information Management principles, policies and records classification schemes to transform solutions, including those on enterprise IM platforms (e.g. OpenText)
Evaluates bids, costs and proposal fit to business needs; prices solutions based on components and size
Performs business, use case, conceptual/logical data, process and data flow, and workload/capacity modelling; conducts use case surveys; defines business rules and non-functional requirements
Develops performance measures and traceability matrices, and conducts follow-up
Supports testing and acceptance by developing acceptance criteria, test cases and test plans
Leads stakeholder engagement, relationship management and intake; captures client strategies, plans and requirements
Qualifies opportunities against business priorities and alignment to solutioning capability




Collaborates across business and IT to build shared understanding of needs, constraints and options; negotiates the optimal fit among them
Presents business and technology concepts, needs and proposals in audience-appropriate language, from hands-on staff to decision makers
Builds frameworks, processes and templates for engagement, requirements gathering (interviews, workshops, JAD sessions, mockups), AI-enabled analysis, and proposal development
Produces supporting communications, including presentations and guides on Supply Ontario's business strategies, priorities and enterprise IT solutions
Program Management & Problem Solving
Summarizes opportunities, solutions, risks, issues and deliverable status for I⁢ management and stakeholders
Identifies, analyzes and assesses risks, issues and problems using formal methodologies
Develops, evaluates and implements responses and resolutions
Awareness & Education
Assesses training and awareness needs
Develops curricula and communication plans
Delivers training on business and technology topics (e.g. information management, security) to diverse audiences
Experience & Qualification Requirements:
Bachelor’s degree in information management required
10+ years of hands-on experience performing business analysis for mission-critical (or business-critical) business services leading to modernization and transformation through information management and information technology
10+ years of experience delivering business analysis products and meeting deadlines in fast-paced and dynamic business environments with responsibility for multiple concurrent project deliverables and complex stakeholder relationships
Experience leading and conducting business analysis in order to assess clients’ business problems/opportunities and technology needs




Experience conducting requirements gathering, and documenting the business requirements (functional, non-functional, volumetrics) in such a way that I⁢ solutions can be sized and determined, especially solutions deployed to cloud environments or through Software as a Service (SaaS)
Experience developing sound frameworks, models, processes and templates for customer engagement, intake and requirements gathering and understanding business strategies, plans and needs, such as interviews, workshops, JAD sessions, and mockup
Experience conducting stakeholder engagement and demonstrated collaboration skills across diverse functional roles in business and IT
Qualified certifications in Business Analysis (e.g, Certified Business Analysis Professional (CBAP)), Information Management, Records Management (e.g, Certified Records Manager (CRM)), or relevant technology certification
Experience working within or supporting public sector organizations and understanding their regulatory environments
Experience applying Information Management principles, concepts, policies, information and records classification schemes, and practices to inform and transform business solutions, especially those implemented on enterprise Information Management platforms (such as OpenText)
Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.

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📌 Senior Business Analyst (Ontario)
🏢 RobertsonLtd.
📍 Ontario