Join Ocrolus as an Application Support Engineer and play a critical role in our AI-driven fintech solutions. Troubleshoot production issues while delivering effective client-focused resolutions in a rapid-paced remote environment.

We seek an experienced professional to enhance our operations with practical expertise in software support. This role demands a solid understanding of application flows, SQL queries, and debugging within web frameworks like Java or Python. You will engage in root cause analyses and adhere to SLA standards while promoting continuous improvement.

Key Responsibilities:
• Troubleshoot operational issues with urgency
• Provide solutions to client-reported issues
• Document steps to reproduce bugs for engineers




• Conduct root cause analysis when necessary
• Ensure SLA adherence for application uptime

Requirements:
• 4+ years in Software/Application support roles
• Hands-on SQL skills using Joins and Tables
• Experience with Java/Python web frameworks
• Proficiency in JIRA for incident management
• Willingness to work 24/7 rotational shifts

Enhance your career at Ocrolus, supporting innovative lending solutions through exceptional application support.
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📌 Application Support Engineer at Ocrolus (British Columbia)
🏢 Bullpen Capital
📍 British Columbia