RESPONSABILITÉS DU POSTE Gestion de personnel et leadership
Atteindre et dépasser les quotas de vente de la succursale.
S’assurer que les conseillers aux ventes utilisent les méthodes proposées dans les manuels de formation et qu’ils respectent les politiques et les procédures de l’entreprise.
Donner les instructions initiales et de façon continue aux conseillers aux ventes pour répondre aux besoins des clients et surpasser leurs attentes.
Agir comme première référence pour les conseillers aux ventes en ce qui concerne les procédures après le décès, la prospection, la connaissance des produits, les représentations de ventes, les compétences de conclusion de ventes, les prix, les termes, la documentation, les questions sur les techniques de vente, le respect de la réglementation et le service à la clientèle.
Partage du territoire
Développer des programmes de marketing qui présentent un portrait favorable : la géographie, les données démographiques, les communautés ethniques ou religieuses.
Analyser les prix des compétiteurs, rester à l’affût.
Planifier des événements dans la communauté, y participer, dans le but de faire de la prospection et de faire connaître la succursale.
Gestion des dépenses
Réviser les contrats de préarrangements ou de cimetière pour garantir le respect des règles HMIS, provinciales et fédérales.
Approuver les rabais offerts aux clients.
Faire des rapports qui démontrent le respect des règles aux autorités financières.
Soutien administratif
Entretenir le matériel marketing, les manuels de formation, l’équipement de ventes et autres fournitures requises pour les ventes.
S’assurer que les programmes de ventes, les récompenses, les primes et les présentations de ventes sont inscrits au budget, approuvés et conformes aux politiques de l’entreprise.
Assurer que les salles de ventes et les bureaux sont propres et entretenus pour garder une atmosphère professionnelle pour les conseillers des ventes et le public.
Conformité




S’assurer que tous les conseillers aux ventes respectent le Code de conduite et qu’ils obtiennent les permis nécessaires.
S’assurer que les pratiques de ventes sont conformes à la régulation provinciale et fédérale.
RESPONSIBILITIES (EN) Staff Management and Leadership
Meet and exceed established location sales quotas
Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service
Market Share
Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community
Analyze and be aware of competitor pricing
Plan and participate in community events designed to develop prospects and heighten awareness of the location
Expense Management
Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
Approve all discounts offered to customers
Prepare reports that demonstrate compliance with financial controls
Operations Support
Maintain all marketing materials, training manuals, sales equipment and other sales supplies
Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies




Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public
Compliance
Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
Ensure compliance of sales practices with federal, state/provincial and local regulations
MINIMUM REQUIREMENTS Education
High school or equivalent
Bachelor’s degree preferred
Experience
Sales experience not required
Sales Counselor and sales supervisory experience preferred
Experience presenting, training, coaching and motivating salespeople and sales forces a plus
Licenses
Valid province driver’s license with positive driving record
Knowledge, Skills and Abilities
Working knowledge of Windows-based PC environment and MS office applications
Knowledge of Customer Relationship Management systems a plus
Ability to maintain confidentiality
Ability to work beyond standard business hours when necessary to service customers
Ability to set goals for employees that are challenging but achievable
Postal Code: J7A 3R8
Category (Portal Searching): Sales
Job Location: CA-QC - Rosemere
WHO WE ARE What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI" refers to Service Corporation International and its affiliates.
Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

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📌 Directeur des ventes | Sales Manager (Quebec City)
🏢 Service Corporation International
📍 Quebec City