Account Manager (B2B SAAS) Bilingual FabStation | Remote | Full-Time
Base Salary: $80,000-90,000 | Commission: $20,000-40,000 | OTE: $100,000 - 130,000
Remote – Canada Applicants Only
WHO WE ARE
FabStation (www.fabstation.com) is a software company that specializes in augmented reality products, leveraging BIM models for the manufacturing industry. Eliminating fabrication errors and boosting quality control efficiency by 2X is the name of the game.
WHAT WE’RE LOOKING FOR
FabStation is growing, and we are looking for an Account Manager to help build strong, long-term relationships with our clients in the steel fabrication industry. This role is ideal for someone who enjoys working closely with customers, understanding their needs, solving problems, and helping them get lasting value from a product. You will work closely with our Sales, Product, Onboarding, and Support teams to drive client adoption, retention, renewals, and account growth. As an Account Manager at FabStation, you will manage a portfolio of existing clients, maintain solid relationships, and identify opportunities to improve client success, retention, renewal, and expansion. You will be a key point of contact for clients after onboarding, helping ensure they are using FabStation effectively and seeing value from the platform.
WHERE ARE WE
We are located in Victoria, BC with our testing facility based in Kelowna, BC. This will be a remote working role; however, in-person collaboration will occasionally be required.
The Account Manager will primarily manage accounts across the Eastern Time Zone and European time zones.
RESPONSBILITES




Manage and maintain relationships with assigned client accounts
Act as the main point of contact for client questions, concerns, renewals, and account updates
Monitor client usage, adoption, and overall account health
Identify at-risk accounts and create action plans to improve engagement
Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews
Work with clients to understand their goals, challenges, and workflows
Identify opportunities for upsells, additional devices, training, integrations, or expanded usage
Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues
Track client activity, communication, and next steps in HubSpot
Support renewal conversations and help maintain strong retention rates
Gather client feedback and share insights internally to improve the product and customer experience
Obtain an expert-level understanding of our existing products and develop an understanding of our new products.
Travel to conferences, trade shows, and customers where required.
REQUIREMENTS
3+ years of experience in account management, customer success, or sales
3+ years of experience managing renewals and expansion opportunities
Proven track record of hitting renewal targets and upsell quota




Strong communication and relationship-building skills
Comfortable speaking with clients regularly over email, phone, and video calls
Ability to manage multiple accounts, priorities, and follow-ups at the same time
Organized, proactive, and detail-oriented
Comfortable learning and explaining software or technology products
Strong problem-solving skills and ability to handle difficult client conversations professionally
Fluent English required; Fluent French required Manage 75% English speaking accounts, 25% French speaking

Experience with HubSpot an asset
Experience delivering client presentations, demos, or business reviews is an asset
Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset
EDUCATION REQUIREMENTS
Post-secondary education in a related area plus relevant training and experience, or an equivalent combination of education and experience.
Technology diploma; a solid technical background related to construction is an asset.
Intermediate computer skills; MS 365, HubSpot CRM.
LANGUAGE
English (required)
French (required)
Spanish (preferred)
Compensation & Benefits
Salary: OTE $100,000–$130,000 CAD , (includes base salary + commission)
15 vacation days
Company-wide holiday week closure over Christmas
5 paid sick days
Flexible schedule
$2,000 CAD tech stipend after Year 1
Comprehensive medical and dental package
Company retreats
Fully remote work environment
Travel opportunities
Residents of Canada with a valid work permit only. NO AGENTS PLEASE.

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📌 Account Manager (Bilingual) (British Columbia)
🏢 FABSTATION
📍 British Columbia