Join our Global Enterprise Technology Services team!

We’re seeking a cloud networking leader to shape and lead Manulife’s global cloud network strategy and operations across AWS and Azure. In this role, you will lead a distributed team of network engineers and operations specialists, strengthen reliability and incident readiness, and modernize how we build and operate cloud networking through automation and Infrastructure as Code.

You’ll partner closely with Cloud Architecture, Security, and regional technology teams to deliver secure, scalable, and resilient connectivity that supports critical business platforms across regions.

Why this role matters

Your leadership will directly improve service reliability, reduce incidents and recovery time, and enable secure growth through standardized network design, strong operational practices, and effective cost management.

We welcome candidates from diverse backgrounds and career paths. If you don’t meet every qualification but believe you can succeed in this role, we encourage you to apply.

Position Responsibilities

- Lead, coach, and develop a distributed team of cloud network engineers and operations specialists, fostering an inclusive and high-performing team environment.
- Define and execute the global cloud networking strategy across AWS and Azure, translating architecture into scalable, production-ready solutions.
- Architect and guide implementation of cloud network designs, including VPC/VNet architecture, hybrid connectivity, segmentation, and secure connectivity patterns.
- Be accountable for production operations of cloud networking services, ensuring high availability, reliability, and performance.
- Lead major incident response for network-related issues, including root cause analysis (RCA), remediation planning, and continuous improvement.
- Establish and evolve the operational support model (L1/L2/L3), including on-call rotations, escalation paths, and runbooks.
- Drive automation and Infrastructure as Code (IaC) adoption (e.g., Terraform or similar tools) to standardize deployments and reduce manual effort.
- Integrate network provisioning into CI/CD pipelines and DevOps workflows to improve delivery speed and consistency.
- Define and track key operational metrics (e.g., availability, incident trends, MTTR/MTTD) and lead post-incident reviews to drive measurable improvements.
- Partner with Security, Risk, and Architecture teams to ensure compliance with enterprise standards and regulatory requirements.
- Lead global initiatives and collaborate with stakeholders across regions, including Asia, to enable scalable and secure network capabilities.
- Manage budgets, forecasting, and cost optimization strategies for cloud networking services.

Required Qualifications

- Demonstrated experience leading cloud networking or network engineering teams in a large-scale, enterprise environment (including distributed or global teams).




- Deep expertise in AWS or Azure cloud networking, with working knowledge of the other or the ability to quickly ramp up.
- Robust experience in production operations, including incident management, problem management, change management, and service monitoring.
- Experience designing and implementing hybrid connectivity and secure network segmentation, with strong cloud security fundamentals.
- Hands‑on experience with Infrastructure as Code (e.g., Terraform or similar tools) and network automation practices.
- Solid communication and stakeholder management skills, with the ability to work effectively across technical and business teams.

Preferred Qualifications

- Experience with enterprise cloud networking patterns such as Azure Virtual WAN, AWS Transit Gateway, ExpressRoute, or Direct Connect.
- Familiarity with ITIL‑aligned service management practices.
- Experience managing or contributing to budgeting, forecasting, or cost optimization efforts.
- Experience working across multiple regions or supporting globally distributed organizations.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

What Success Looks Like

- High availability and reliability of global cloud network services.
- Reduced incident frequency and measurable improvements in MTTR/MTTD.
- A well‑defined and efficient operational model with clear escalation paths and support structures.
- Increased adoption of automation and Infrastructure as Code, reducing manual effort and operational risk.
- Strong team engagement, development, and retention.
- Successful delivery of global cloud networking initiatives aligned with business and technology goals.
- Demonstrated improvements in cost efficiency and resource optimization.

When you join our team

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

If you are applying to this role in US, please note the salary range is $127,330 to $236,470 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance

The role being advertised is an existing vacancy.

關於宏利和恒康





宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。

Referenced Salary Location

CAN, Ontario, Toronto, 200 Bloor Street East

Working Arrangement

混合式

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable advantages, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Director, Cloud Network Engineering & Operations (Toronto)
🏢 Jobtailor
📍 Toronto