Join Everforth Apex as a Senior Deskside Technician providing expert technical support. This role emphasizes customer service and the management of IT incidents and requests in a collaborative, office-based environment.

In this senior position, you will deliver quality deskside support for desktops, laptops, and Microsoft 365 applications. Managing escalated incidents effectively and communicating with users and leadership will be pivotal. The role requires a robust customer-service orientation combined with advanced troubleshooting skills to optimize operational efficiency.

Key Responsibilities:
• Oversee ServiceNow ticket queues for timely incident management
• Resolve complex issues with hardware, software, and network access




• Maintain communication with users and provide status updates
• Upgrade and maintain desktops, laptops, and peripherals
• Develop documentation for consistent service delivery

Requirements:
• 4+ years of deskside support experience required
• Proficient in Windows endpoints and Microsoft 365 support
• Strong communication skills for user interaction
• Experience with ServiceNow or similar ticketing systems
• Ability to mentor junior technicians

Bring your technical expertise and customer focus to support Everforth Apex's mission of excellence in IT services.
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📌 Senior Deskside Technician at Everforth Apex (Ontario)
🏢 Apex Systems
📍 Ontario