Elevate student experiences at Mount Royal University as a Student Service Specialist in Calgary, Alberta. Provide guidance through processes and foster student autonomy in a hybrid work model.

In this permanent, full-time role, you will connect with students, helping them navigate complex institutional pathways. Your expertise will ensure compliance, while delivering transactional support utilizing technology. Additionally, you’ll contribute to a welcoming environment and address diverse student needs through your judgment and problem-solving skills.

Key Responsibilities:
• Foster student confidence by teaching university processes
• Guide students through institutional policies and procedures
• Use active listening to identify student needs




• Support resolution of high-complexity situations
• Process registrations, payments, and requests accurately

Requirements:
• Bachelor’s degree or equivalent experience required
• 2 - 3 years in post-secondary student services
• Solid conflict resolution and de-escalation skills
• Technology proficiency with student information systems
• Excellent interpersonal and active listening capabilities

Help students thrive by enhancing their understanding and autonomy at Mount Royal University.
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📌 Student Service Specialist at Mount Royal University (Alberta)
🏢 Mount Royal University
📍 Alberta