The position – R.I.B.(Ont) Licenced Account Manager (Personal Lines Insurance)
We are looking for an experienced, enthusiastic and motivated individual to join our growing team! The ideal candidate would have a minimum of five years’ experience working in the insurance industry and has a passion for delivering extraordinary service.
Key responsibilities: To provide an extraordinary Bryson experience by offering a wide variety of insurance solutions, customer service and creating a best in class customer experience that results in retention and referrals.

Duties:

- Provide ongoing friendly Customer Service, advising on insurance matters, assessing needs, recommending solutions, answering inquiries
- Ensuring clients fully understand policy coverage and exclusions through clear and concise communication
- Retaining existing clientele through extraordinary service levels, remarketing of renewals to alternate insurance companies, ensuring mono-line accounts are solicited for the other line and directed to New Business Account Managers
- Ensure the quality of business renewed or re-written meets guidelines
- Referral of prospects for cross sell opportunities
- Reporting new claims and suspending follow up claims management per protocol to Claims Coordinator always showing empathy
- Processing policy changes on company portals, suspending follow up to In House Underwriter for review and proactively communicating billing changes to clients




- Responsible for pulling all reports, after obtaining required consents and documenting file

Personal Attributes:

- Strong understanding of insurance wordings
- Strong Customer Service Skills including effective listening and people skills
- Strong written and oral communication skills
- Strong organizational and time management skills
- Strong computer skills, MS Word, Excel ,Outlook, CQ, Sig, Blue Butler and company portals
- Effective listening and people skills
- The ability to work in a fast paced environment
- Attention to detail imperative to eliminate any errors or omissions
- Ability to work under pressure and multi-task
- Robust ability to problem-solve difficult situations and provide solutions
- Coachable

Education and Experience:

- Minimum 5 years experience in the insurance industry
- Applied EPIC experience an asset
- CIP or CAIB designation or working toward this designation an asset
- RIBO license required
- Experience in handling VIP clients an asset
- Sales Experience an asset

What’s in it for you?

- The opportunity to be part of a successful and growing company with a great culture
- The chance to grow professional and make a difference
- The opportunity to work close to home
- Contribute to a high performing team in a collaborative environment
- Comprehensive compensation and benefits package

Job Location: Ajax, Brooklin, or Hybrid (flexible option) ON

📌 Account Manager (Personal Lines) (Canada)
🏢 Bryson & Associates Insurance Brokers
📍 Canada