Our client, a well-established professional services firm, is seeking an Application & IT Support Specialist to join their collaborative and fast-paced team for a 1-year contract. This is an exciting chance to play a key role in supporting both business applications and day-to-day IT operations for a dynamic user base.

The ideal candidate is a well-rounded IT professional who enjoys balancing hands-on technical support with business application management, and thrives in an environment that values responsiveness, problem-solving, and continuous improvement.

What our client has to offer:

- Competitive compensation package between $85,000 and $115,000
- Hybrid or remote work model
- Opportunity for professional growth and skills development
- Collaborative and supportive team environment
- Exposure to both IT operations and business application management

Responsibilities:

- Manage and support business applications to ensure they are reliable, secure, and aligned with business needs
- Configure and maintain systems, software, and user access (e.g., Microsoft 365, Active Directory)
- Provide day-to-day IT support for hardware, software, and network issues (LAN/Wi-Fi, system access)
- Troubleshoot and resolve technical issues across devices, applications, and networks
- Work closely with business users to understand needs and deliver practical system solutions
- Act as a key contact between end users, IT teams, and external vendors
- Perform routine maintenance, including updates, backups, and security checks




- Support system improvements and assist with implementing new tools, including basic automation (e.g., Power Apps, Power Automate)
- Document processes and contribute to continuous improvement initiatives

Qualifications:

- Relevant background in IT and business application management
- Experience working for a law firm or in a legal setting is REQUIRED.
- Experience with Microsoft 365, Windows/macOS, and user management tools (e.g., Active Directory)
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP) and general system environments
- Experience with any of the following applications is an asset: Aderant, iMantage, Intapp Intake, Conflicts, and Time, ACL, and Primafact.
- Proven ability to troubleshoot and resolve technical issues across hardware, software, and applications
- Experience translating business needs into practical technical solutions is an asset
- Exposure to Power Platform, ERP systems, or cloud/MDM tools is a plus
- Strong communication and customer service skills with a user-first mindset
- Adaptable and proactive, with a willingness to learn new technologies

This posting is for an open vacancy currently available within our client's organization. Interested and qualified candidates are encouraged to apply.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

To be eligible for this role, you must be legally eligible to work in Canada.

#IND1

📌 Senior IT Business Applications Analyst - 1-Year Contract (REMOTE) (Ontario)
🏢 Elby Professional Recruitment
📍 Ontario