Become a key player in merchant success at Affirm as a Technical Support Specialist. This remote role involves resolving technical issues and enhancing the eCommerce experience for partners.

As a Product Support Specialist I at Affirm, you'll empower our merchant partners in navigating technical challenges and configurations. You'll utilize your expertise to deliver reliable, high-touch support while working closely with sales, client success, and engineering teams. Your insights will guide product improvements and streamline support processes.

Key Responsibilities:
• Support eCommerce retailers with technical inquiries
• Utilize troubleshooting techniques for complex issues
• Manage multiple requests efficiently with empathy




• Build scalable support processes from feedback
• Facilitate merchant communications about feature updates

Requirements:
• Bachelor's degree or equivalent experience
• 2+ years in tech, eCommerce, or SaaS
• Ability to handle high volume of requests
• Outstanding communication skills with a personable touch
• Understanding of technical systems and concepts

Leverage your expertise to build lasting partnerships with merchants while driving innovation in consumer banking at Affirm.
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📌 Technical Support Specialist at Affirm (Manitoba)
🏢 Socket.dev
📍 Manitoba