MEMBER SERVICES SPECIALIST (DC AND DB PENSION BENEFITS)
Work that evolves with you and with our members
At CSS Pension Plan, we've been helping Canadians build financial security since 1939. Today, we serve more than 58,000 members and over 300 employers across Canada and manage more than $5 billion in pension assets.

We're looking for a Member Services Specialist to join our Member Experience team.

In this role, you'll help members through important moments in their pension journey by providing accurate information, completing pension transactions, and delivering exceptional service.

If you enjoy helping people, take pride in accuracy, and thrive in a structured and professional workplace, we'd like to hear from you.

What you will do

Administer pension transactions including transfers, withdrawals, death benefit payments, pension starts, and banking updates

Maintain accurate member records and ensure compliance with CSS rules, policies, and applicable legislation

Respond to member inquiries by phone, email, and other channels with clear and accurate information

Support members in accessing and using CSS digital tools, including the myCSSPEN member portal

Refer members to Retirement and Pension Advisors or other internal specialists when appropriate

Support year-end activities, including T4A processing and reporting

Maintain records and documentation in accordance with established standards

Contribute to compliance, reporting, and process improvement activities

Work collaboratively within a shared service model, supporting colleagues across the Member Experience team

Provide support for employer-related activities as required

Who you are
You are someone who:





Enjoys helping people and delivering excellent service

Communicates clearly and professionally

Works effectively in a structured and regulated environment

Is organized, dependable, and accountable

Is comfortable learning and working with digital tools and systems

Values teamwork, respect, and continuous learning

What you bring

Post-secondary diploma or degree in finance, accounting, business administration, or a related field

Strong communication and interpersonal skills

Strong organizational and time-management skills

Sound judgment and attention to detail

Commitment to providing high-quality member service

What will set you apart

Experience in pension, benefits, or financial services administration

Experience in customer or member service environments

Ability to explain technical information in a straightforward and understandable manner

Pension Plan Administration Certificate (PPAC), or willingness to pursue the designation

A combination of equivalent education, training, and experience may be considered.

What to expect
You'll participate in a structured onboarding program designed to build your knowledge of pensions, CSS systems, and member service processes.





This role is well suited to someone looking to build or further develop a career in pensions, benefits administration, financial services, or member service. While the position offers opportunities for growth and development, its primary focus is delivering exceptional member service and administering pension processes accurately and efficiently.

As CSS continues its digital and service evolution, you'll ha ve opportunities to contribute ideas for improving processes, enhancing member experiences, and supporting continuous improvement initiatives.

Why CSS?
We offer:

Competitive compensation, with a hiring range of $60,000 to $65,000, depending on experience and qualifications

In addition to regular compensation, participation in a variable compensation program

A comprehensive benefits package, including a personal/healthcare spending account

Participation in the CSS Pension Plan

Flexible work-life balance options

Paid flex time and volunteer time

Professional development and learning opportunities

A collaborative, inclusive, and supportive workplace

Meaningful work that helps Canadians build financial security

Location
This position is based in Saskatoon, Saskatchewan.

In limited circumstances, a remote or hybrid arrangement may be considered for Saskatchewan residents.

Competition closes: August 14, 2026

CSS collects applicant information and maintains it in accordance with the CSS Privacy Policy. Successful candidates will be required to complete a criminal record check.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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📌 Member Services Specialists (DB and DC pension specialist) (Saskatchewan)
🏢 CSS Pension Plan (Co-operative Superannuation Society)
📍 Saskatchewan